Isanka Dehigama
Customer Service
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نبذة
I am a conscientious, adaptable and responsible person who seeks for a challenging position in an organization that will utilize my academic, professional and personal skills. During my studies I successfully combined my studies with work and other commitments showing myself to be self-motivated, organized and capable of working under pressure. I enjoy working on my own initiative or in a team.
الخبرة
OPERATION MANAGER:
Galle Food (Pvt) Ltd. August 2019- July 2022
- Recruit, train and supervise staff
- Purchase materials, plan inventory and oversee warehouse efficiency
- Supplier and customer coordination
- Ensure administration and operations of the department run smoothly
- Formulate strategic and operational objectives.
- Daily, monthly and annual report preparation
Virgin Mega Store U.A.E March 2016 – July 2019
- Daily administration work in the department.
- Preparing daily, weekly and monthly reports (currency reports, sales reports, banking reports, inventory reports, petty cash)
- Cashiering, handling customer orders, after sales services, resolving customer issues, handling internal and external inventory transfers.
- Communicating with suppliers & customers through calls & email.
Apparel LLC U.A.E August 2014- January 2016
- coordinate with customer, and back-office through email and calls
- Handle e-commerce orders and transfer in and out.
- Maintain daily administration work, sales & cashiering.
- Visual merchandising coordinator for the store.
HSBS: HDPL February 2012- Aug 2013
- General back office operations of Marks & Spencer bank-UK.
- Auditor of the authorization team.
Coca-Cola Beverages Sri Lank Ltd December 2010 – Aug 2011
- Worked in three departments (Sales Force Automation Department, Route to Market Department and Cooler Department)
- Administration work (Purchase orders, mobile system supporting process, providing facility service to the sales representation team)
- Trade service, trade asset management (SAP system).
التعليم
BA (Hons) Business Management August 2022
Wrexham Glindwer university- UK
CIMA Diploma January 2011–November 2011
Chartered Institute of Management Accountancy. UK
GCE Advanced Level April 2006- December 2008
Visakha Vidyalaya, Colombo 05. Completed in Bio Science stream with two credit passes and one ordinary pass.