Ismail Nafees

I am confident that my 12+ years of experience as a successful and goal-driven IT Support / System Administration will provide the capabilities you are looking for. I have Travelled Domestic and Internationally like Melbourne, Australia for New IT Infrastructure setup (Desktop, Laptop, Server, Network Printer and Networking)

• Use of ITIL ticketing system JIRA and SERVICE NOW for Service Request like incident, problem, change and knowledge management Globally
• Installation and troubleshooting hospitality application such as Opera Micros Interface like point of sale, PBX, Video Interface, Key, Door lock Interface etc. for Oracle, Marriott, IHG, Accor etc.
• 24/7 Global Infrastructure experience – Middle East, Australia, United states, UK (HP, Dell procurement, Installation and remote Hardening)
• Troubleshoot Desktop, Laptop, Virtual Machine and Provide level 2 & 3 support for end user clients. 
• Assert Inventory Management (Hardware and software allocation and documentation)
• KB Article on Technical issues and resolution on time-to-time bases

WORK EXPERIENCE1.ITC Infotech India Pvt Ltd (Associate IT Consultant) Dec 2018 – Aug 2022

2.Aconex India Pvt Ltd (Desktop Support Engineer) Oct 2011 – July 2015

3.First American India Pvt Ltd (System Administrator) Aug 2008 – Aug 2011

Diploma in Electronic Communication Engineering

April 2003 – April 2006 (Aggregated with 75%)

Higher Secondary April 2002 – April 2003 (Aggregated with 78%)

Technical Skill: Master in Network Administration, VMware, ITIL Foundation