Jenelin Dumayag

Community Management professional with 10+ years of experience overseeing large‑scale residential developments of 2,000+ units across both horizontal and vertical communities. Strong background in community operations, facilities coordination, budget management, resident relations, and contractor supervision, with a focus on strong operations, strict compliance, and an elevated resident experience.

Assistant Community Manager - DUBAI HOLDING - Mohammed Bin Rashid Al Maktoum City – District One – Phase 3B

(2024-03 - 2025-07)

Dubai Holding Community Management (DHCM). JOP / 272 Residential Villas/townhouse

• Serve as the main point of contact for owners and tenants, ensuring timely resolution of concerns.
• Oversee CRM‑based complaints and service requests, escalating complex cases to internal teams.
• Manage daily community operations, ensuring smooth workflows and service delivery.
• Compliance & Community Standards - Educate residents on rules and enforce community guidelines to reduce violations.
• Coordinate with local authorities, stakeholders, and Owners Committees in line with RERA requirements.
• Support service‑charge collection, resolve payment issues, and communicate updates to stakeholders.
• Supervise vendors and service providers to ensure quality maintenance and service standards.
• Conduct regular inspections to assess asset condition and monitor service performance.
• Maintain accurate resident records and track all requests, approvals, and closures.
• Prepare community and facility management reports aligned with DHCM standards.
• Identify opportunities to enhance service delivery, efficiency, and resident experience.
• Ensure adherence to DHCM Health, Safety, and Environmental policies

Community Lead - NAKHEEL PJSC - Mohammed Bin Rashid Al Maktoum City – District One – Phase 3A

(2021-12 - 2024-03)

Nakheel Community Management (NCM). JOP / 30 Residential Buildings ranging from G+4 to G+22

• Conduct daily inspections and regular assessments to ensure proper upkeep of common areas and facilities.
• Monitor Planned Preventive Maintenance schedules to ensure timely execution by service providers.
• Oversee service contracts and ensure compliance with agreed standards.
• Identify and recommend improvements to maintain and enhance community assets.
• Enforce community rules and coordinate with relevant teams to address violations.
• Assist with budget preparation, cost control, and review of supplier and service‑provider invoices.
• Log service requests and customer interactions in approved systems to ensure timely resolution.
• Coordinate with authorities and internal teams during emergencies and crisis situations.
• Communicate updates, emergency notices, and health and safety information clearly to the community.
• Provide regular customer updates through approved communication channels to maintain service quality.

Community Lead - MEYDAN - Mohammed Bin Rashid Al Maktoum City – District One – Phase 1 and 2

(2017-12 - 2021-12)

D1 Community Management (D1CM). JOP / 700+ Villas and Mansions

• Manage the d1communities@districtone.com mailbox, ensuring customer queries are addressed within SLA timelines with accurate information, professionalism, and in alignment with the company's standards.
• Assist in the preparation and development of the annual community budget.
• Maintain and update accurate records of villa owners and tenants for effective communication and compliance tracking.
• Review, prepare, and issue Alteration No Objection Certificates (NOCs) in coordination with Technical, Development, and Planning departments.
• Issue violation notices to residents for non-compliance with community rules and regulations.
• Distribute bulk communication to residents, tenants, and board members regarding key updates such as DEWA maintenance schedules, PPM activities, and new community facilities.

Community Coordinator - DEYAAR DEVELOPMENT PJSC - Burlington, 51 Towers, Central Park, Mayfair Tower and Residences, Metropolis, Hamza, Clayton, and Hamilton Residencies,

(2014-12 - 2017-12)

DEYAAR Owners Association Management (DOAM). JOP/Residential and MUT Towers

• Coordinate between internal departments and external stakeholders to resolve concerns.
• Manage AGA, EGA, and board related functions, including minutes and approvals.
• Prepare and distribute communications related to association meetings.
• Maintain organized records including NOVs, complaints, government correspondence, and OA budget files.
• Ensure accurate filing of all board and RERA communications.
• Support association management functions and maintain administrative files.
• Keep HOD and Technical Head informed of major issues raised by owners or board members.
• Provide general support to the Community Manager.
• Respond to customer inquiries and maintain communication records.
• Manage department petty cash with proper documentation.

HR Administrator cum Document Controller - ARAMARK GULF LIMITED - 1st Floor – Aldar HQ Building Al Raha Beach, Abu Dhabi, UAE

(2014-01 - 2014-12)

Human Resources Department

• Maintain accurate crew records including contracts, visas, passports, and offshore documentation.
• Oversee crew clearance processes and coordinate travel arrangements.
• Assist in payroll administration and distribution.
• Coordinate with manning agencies, clients, vessels, and crew regarding assignments.
• Prepare documentation for visas, medicals, offshore passes, and security clearances.

Project Secretary Cum Document Controller - OMEGA ENGINEERING LLC - Plot 597 – 620 Dubai Investment Park, Dubai UAE

(2007-02 - 2009-11)

Contracting Department. VOCO Hotel formerly known as JAL Hotel Towers – 5 Star Hotel and MUT and Associated Carparks – Dubai, United Arab Emirates. Hotel: 2B + G + 1M + 4 Mech + 51. MUT: 1B + G + 1M + 4 Mech + 45. Total Contract Price: AED 41,385,000.00

• Prepare technical submittals and method statements for contractors and authorities.
• Coordinate procurement updates with Purchase and Finance departments.
• Maintain the site office's QMS in line with company policies.
• Assist the Project Manager with monthly project reports.
• Oversee daily administrative operations at the site office.
• Provide secretarial and administrative support to the Project Director/Manager.

HR Assistant - OMEGA ENGINEERING LLC - Plot 597 – 620 Dubai Investment Park, Dubai UAE

(2009-12 - 2011-05)

A subsidiary of DEYAAR Development PJSC. Human Resources Department

• Prepare final settlements in compliance with UAE Labour Law.
• Maintain organized filing systems using Horizon.
• Update employee information in HRMS and create master files.
• Assist with employee performance appraisals.
• Process monthly timesheets and update HRMS benefits.
• Handle HR documents with confidentiality.

Bachelor of Science - Business Administration Major in Financial Management