Jerveen Lucena

Business IT Consultant and Systems Analyst with over 10 years of experience in financial technology and core banking systems (Equation). Expertise in AS400 RPGLE development, API integration, retail lending, account services, and regulatory reporting. Skilled in technical support, system analysis, and project leadership in fast-paced financial environments.

Senior Core Banking Specialist - Equation at United Arab Bank (2023-04 – Present)

Core banking administration, configuration and parameterization based on the bank-specific requirements and Central Bank regulatory requirements and compliance.

• Investigate production and implementation issues; analyze, develop, and test change requests.
• Solves Equation-related cases and liaise with vendors to resolve bugs and system issues.
• Develops and enhances APIs and in-house programs; lead Financial Statement Automation Project.
• Reviews EOD errors, support BPM, Mobile and Digital banking – Equation integration, and manage Retail Lending Review initiatives.
• Assists Finance and Business teams in UAT, Balance Sheet, P&L, and regulatory reporting.
• Supports the Data Warehouse team by generating reporting SQL scripts and data analysis.
• Coordinates with the vendor to check the availability of the latest Equation release and understands the advantages and benefits of upgrading to same.
• Performs planning, testing and implementation of new version with the vendor.
• Provides technical and functional support for internal Core Banking system users such as branch staff and other bank employees.
• Checks and analyzes the feasibility of new requirements with business and operations in case new products are to be made available in the market.
• Ensuring the core banking system works as expected after any changes or updates by running thorough testing scenarios - SIT, UAT.
• Documents release notes in case of a new function or a change in existing function is implemented in the production environment for proper tracking and management.
• Assists in Disaster Recovery and File Reorganisation.
• Performs EOD in test environment after deploying of fix or after performing of a workaround to ensure that it won't happen in the production.
• Analyzes the error, checks the logs and dumps and coordinates with the vendor in case of EOD issue.
• Sound knowledge in Iseries commands for job monitoring, data backup and restoration and root cause analysis in case of halting and error.
• Develops in-house programs, user exits and APIs using AS400 RPGLE.
• Maintains and enhances existing programs to align with the change requests.
• Specializes in Equation core banking system procedures, parameterization, configuration of different modules such as Retail lending, Accounts Services, Balance Order, Standing Order, Report Tailoring etc.
• Revamps Balance Sheet and Profit and Loss Statements to effectively report income, expenses, receivables, payables, etc based on portfolio and segmentation.
• Spearheads SOFR project to align bank's process with the overnight rate changes using SOFR and SONIA for the bank's loans.

Senior Analyst at United Overseas Bank (2022-09 – 2023-04)

• Led production issue investigation and resolution to meet TRO and FCR targets.
• Conducted service reviews, analyzed EOD incidents, and created management reports using Excel macros and pivot tables.
• Supported continuous incident management process improvements.

Systems Analyst at Ahli Bank of Oman (2021-05 – 2022-09)

• Provided technical and functional support for Equation, Trade Finance TI, and payment system integrations (ACH, SWIFT, RTGS).
• Designed and implemented APIs and change requests using AS400 RPGLE.
• Acted as technical lead for project execution and collaborated with vendors on system bugs.
• Supported the Data Warehouse team by generating reporting scripts and data analysis.

Senior Business IT Consultant at iBoostsystems (2021-02 – 2021-05)

• Implemented iStream functionalities in core banking systems for client banks, including EOD rollback, multistreaming, and flashcopy.
• Provided end-to-end technical and functional support.

Technical Engineer at Finastra (2017-12 – 2021-02)

• Delivered critical production support for Core Banking Software (Equation).
• Specialized in Retail Lending, Accounts, FXMM, and balance reconciliation modules.
• Performed API and core program improvements and participated in After-Hours Support for EOD critical issues.

Support Consultant Associate at Misys (2015-06 – 2017-12)

• Provided technical and functional support for core banking clients.
• Analyzed functional requirements and ensured SLA compliance.

Senior Process Executive at Infosys (2015-01 – 2015-12)

• Delivered L1 and L2 technical support for telecom clients, escalating unresolved tickets to L3 teams.

Reservation Specialist at IBM (2013-06 – 2014-12)

• Supported clients in booking and managing flight, hotel, and car reservations.

Bachelor of Science in Information Technology – Don Mariano Marcos Memorial State University, Mid-La Union Campus (2009-01 – 2013-12)