Jesintha

Information Security Analyst with 2 years and 5 months of experience in administering and supporting Broadcom Symantec DLP (Data Loss Prevention) in enterprise environments. Skilled in DLP monitoring, policy management, incident triage, endpoint agent management, compliance reporting, and conducting daily health checks to ensure data protection and system stability. Experienced in handling false positives, managing exceptions, supporting audits, and coordinating with cross-functional teams for secure data handling and operational support.

Information Security Analyst (DLP) - Wipro - Bangalore, India

(2022-04 - 2024-08)

• Worked on Network Data Loss Prevention (NDLP) and Endpoint Data Loss Prevention (EDLP) using Broadcom Symantec DLP to monitor and prevent unauthorized data transfers via email, web uploads, URLs, USBs, and printers.
• Monitored DLP alerts and investigated incidents to identify policy violations, false positives, and potential insider threats while ensuring compliance.
• Attended weekly client meetings to present incident trends, escalations, remediation actions, and preventive measures.
• Managed incident and service request tickets in ServiceNow ServiceNow, ensuring timely resolution within SLA.
• Performed troubleshooting, root cause analysis, endpoint agent verification, and coordinated with end-users for issue resolution.
• Escalated complex issues to L2/L3 teams with detailed documentation and diagnostic logs for further analysis.
• Maintained incident documentation, prepared knowledge base articles, and followed SOPs for consistent service delivery.
• Collaborated with security and IT teams to enhance DLP policies, improve endpoint security, and minimize data leakage risks.
• Conducted awareness sessions on data security best practices and DLP policies for employees

Bachelor of Engineering - Computer Science - Muthayammal Engineering College (2018-06 - 2022-06)