Jessy Antoun

Registered Nurse with 15+ years of leadership experience in primary healthcare, public health, clinical research, and patient support programs. Currently coordinating quality improvement, accreditation, and national health initiatives across 35+ Primary Health Care Centers for the Lebanese Ministry of Public Health while supporting clinical research at the American University of Beirut. Experienced in healthcare quality, pharmacovigilance, infection prevention, multidisciplinary project management, and stakeholder engagement with government, NGOs, and international partners.

Primary Health Care Coordinator | Clinical Research Assistant at Ministry of Public Health (MoPH) / American University of Beirut (AUB) (2024-10 – Present)

• Coordinate healthcare quality improvement initiatives across a national network of 35+ Primary Health Care Centers.
• Lead accreditation readiness activities including documentation review, mock surveys, quality assessments, and compliance monitoring.
• Conduct regular monitoring visits to evaluate healthcare quality indicators and implementation of Ministry standards.
• Manage medication review and pharmaceutical reporting processes to ensure appropriate utilization, inventory control, and regulatory compliance.
• Analyze healthcare performance indicators and prepare reports supporting national decision-making.
• Deliver training programs for healthcare professionals on Infection Prevention & Control, Patient Safety, Maternal & Child Health, Non-Communicable Diseases, and Nutrition.
• Coordinate vaccination campaigns, disease surveillance activities, and public health initiatives in collaboration with governmental and international stakeholders.
• Support clinical research activities through data management, evidence-based practice, and multidisciplinary collaboration.

Patient Support Program Nurse Consultant at Merck Serono (2013-01 – 2024-09)

Full time employment January 2013 – September 2024. Part time consultancy October 2024 – April 2026.

• Managed patient support programs for advanced therapies across Lebanon.
• Educated patients from treatment initiation through long-term follow-up to improve adherence and clinical outcomes.
• Conducted patient assessments, home visits, and regular follow-up to monitor treatment effectiveness and safety.
• Managed pharmacovigilance activities, including identifying, documenting, and reporting adverse drug reactions (ADRs) and treatment-related side effects in compliance with company and regulatory requirements.
• Ensured timely reporting of safety complaints and adverse events while coordinating with pharmacovigilance, medical, and quality teams.
• Coordinated healthcare providers, laboratories, and multidisciplinary teams to support safe and effective patient care.
• Trained newly recruited nurses in Lebanon, Jordan, and Palestine on patient support programs, treatment administration, and pharmacovigilance procedures.
• Organized physician meetings, educational workshops, and scientific events.
• Prepared operational reports and maintained accurate CRM documentation.

Senior Customer support at Inkript Holdings (IPT) (2009-03 – 2011-10)

• Coordinated the workflow between the client, Sales, Design, Production, and Logistics departments to ensure timely order fulfillment.
• Submitted approved artwork and design files to the Production Department and monitored production progress through completion.
• Prepared and issued customer invoices, quotations, sales orders, contracts, and other commercial documentation.
• Tracked sales orders from order confirmation through production, shipment, delivery, and after-sales support.
• Coordinated local and international shipments, ensuring timely dispatch and accurate shipping documentation.
• Served as the primary point of contact for customers, providing order updates and responding to inquiries.
• Investigated and resolved customer problems, complaints, and delivery issues promptly, working closely with internal teams to ensure customer satisfaction.
• Maintained accurate customer records, sales documentation, and management reports.
• Reported directly to the CEO and supported operational planning and cross-functional coordination.

Sales Coordinator at Nuqul Group (Fine) (2008-10 – 2009-03)

• Coordinated nationwide sales operations, ensuring efficient communication between sales, logistics, and distribution teams.
• Maintained and updated the customer database to ensure accurate records and timely processing of sales activities.
• Prepared sales reports, performance analyses, and operational statistics to support management decision-making.
• Processed sales orders, invoices, product returns, and customer documentation with accuracy and efficiency.
• Collaborated with cross-functional teams to ensure timely order fulfillment and high levels of customer satisfaction.
• Monitored attendance records and administrative documentation for the nationwide sales team.
• Provided administrative and operational support to enhance the efficiency of daily sales activities.

Registered Nurse – Operating Room at Claude Galien Hospital (2006-12 – 2007-03)

• Assisted surgical teams during operative procedures.
• Maintained patient safety, documentation, and postoperative coordination.

Registered Nurse – Infectious Diseases Unit at Hôtel-Dieu de France (2005-07 – 2006-02)

• Delivered specialized nursing care for infectious disease patients.
• Administered treatments and coordinated multidisciplinary care.

Diploma in Nursing Management & Administration Leadership – American University of Beirut (AUB) (2023 – 2025)

Bachelor of Science in Nursing – Saint Joseph University (USJ) (2002 – 2005)

French State Bachelor in Nursing – French Ministry of Health & Education

Certificate in Advanced English – Georgetown University / Saint Joseph University

Certificate in Business Communication Skills – American Centre, Beirut