IT Project Manager
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Jitendra has over 17 years of experience leading cross-functional teams to successfully deliver new business initiatives and drive digital transformation through product development, customization, integration, delivery, and operational support.
q Managing the implementation of large and complex programs within the organization.
q Experience in implementing Agile framework, CI/CD pipeline, and AWS platform.
q Implementation & Operational Transformation/support experience in OSS/BSS stack.
q Working exposure with security and compliance teams to ensure data security and adherence to regulatory requirements.
q Experience in defining the strategy and roadmap for project services, quality management and operational excellence.
q Excellent strategic thinking, business acumen, and the ability to see beyond the immediate Delivery P&L.
q Ability to build strong relationships with a wide audience and influence key stakeholders through effective relationship management skills.
q Initiative-taking approach to working on the goal, dealing with change, or dealing with uncertainty.
q Proven track record of developing and implementing strategic initiatives that promote development and operational excellence.
q Strong account mining and engagement abilities, with an emphasis on developing client relationships and generating growth from existing customers.
q Experience in Service Delivery for defining, negotiating, and managing service level agreements (SLAs) with clients or customers.
q Inputs into proof of concept exercises assists sales with pre-sales collateral and Identifies possibilities for expanding client assignments.
q Proven data-driven approach to strategic decision-making, coupled with excellent problem-solving and prioritisation skills.
q Experience establishing onshore/offshore support services and managing peak team sizes of 50+ colleagues for projects in Asia, the UK, Europe, and the United States.
q Hires, coaches, and develops a team of professionals, who take pride in delivering the multi-year quality roadmap jointly or projects with the business.
