Jitendra Sharma

Jitendra has over 17 years of experience leading cross-functional teams to successfully deliver new business initiatives and drive digital transformation through product development, customization, integration, delivery, and operational support.

q Managing the implementation of large and complex programs within the organization.

q Experience in implementing Agile framework, CI/CD pipeline, and AWS platform.

q Implementation & Operational Transformation/support experience in OSS/BSS stack.

q Working exposure with security and compliance teams to ensure data security and adherence to regulatory requirements.

q Experience in defining the strategy and roadmap for project services, quality management and operational excellence.

q Excellent strategic thinking, business acumen, and the ability to see beyond the immediate Delivery P&L.

q Ability to build strong relationships with a wide audience and influence key stakeholders through effective relationship management skills.

q Initiative-taking approach to working on the goal, dealing with change, or dealing with uncertainty.

q Proven track record of developing and implementing strategic initiatives that promote development and operational excellence.

q Strong account mining and engagement abilities, with an emphasis on developing client relationships and generating growth from existing customers.

q Experience in Service Delivery for defining, negotiating, and managing service level agreements (SLAs) with clients or customers.

q Inputs into proof of concept exercises assists sales with pre-sales collateral and Identifies possibilities for expanding client assignments.

q Proven data-driven approach to strategic decision-making, coupled with excellent problem-solving and prioritisation skills.

q Experience establishing onshore/offshore support services and managing peak team sizes of 50+ colleagues for projects in Asia, the UK, Europe, and the United States.

q Hires, coaches, and develops a team of professionals, who take pride in delivering the multi-year quality roadmap jointly or projects with the business.

• Master of Computer Applications (MCA), MDU, Rohtak, India
• PMI-ACP certified practitioner.
• SAFe® 6 Agilist certified practitioner.
• PRINCE2 Agile® Practitioner certified.
• ITIL® v4 Foundation Certificate in IT Service Management.