Joffe Lambert

WORK EXPERIENCE – TOTAL 4 YEARS

SENIOR OFFICER (Chargeback & Disputes unit)

(APRIL 2020 – DECEMBER 2021) – 1.8 YEARS

 Analyzing India, UAE & Bahrain customer claims( VISA card

& Master card) raised through customer care & online banking and making decisions regarding disputes &

chargeback (Fraud & Non-Fraud) on the basis of association codes & SOP

 Preparing & Posting Vouchers for issuing temporary credit

& permanent credit for claims and supporting Settlement team for match offs.

 Checking STIP Auth& No Auth transactions posted on

Blocked cards and issuing credit for above transactions.

Also recovering that amount from acquiring bank.

 Preparing General Ledger entries for matching off bank

Suspense a/c and P&L account and tracking credit and debit open positions through 3-Way Reconciliation process .

 Supervising training process of Vendors & New Joiners.

Handling escalation mails from Social Media, BO, CEO,

Nodal officer & RBI regarding customer claims , dispute &

details of transactions

OPERATON ACCOUNTANT (USA CBK – Debit Card)

(MARCH 2018 - APRIL 2020) – 2 YEARS

 Low risk signature fraud claims – Analysing the Fraud

Questionnaire, Processing Charge back on VROL (VISA card application) and finalizing the claim by giving credit or denying credit.

 Blank Invalid – Preparing match off General Ledger entries for debits or credits in closed or purged card.

 Processing Chargebacks in VROL which was missed by the agent worked on the initial stage

FINANCE ASSOCIATE - (XBRL Analyst) Quess Crop.

(DECEMBER 2017 – MARCH 2018) – 0.4 YEARS

 Analyzing the financial statements of clients by the recommends of Onshore team (US) and create XBRL format financial statements for filing.

 Preparing on the basis of US SEC ( US GAAP & IFRS)

نبذة