John

A lot of experience and attitudes that I went through made me have the superior ability to achieve my goals and the objectives of the management required of me. I exceed expectations in achieving the target and the percentage of sales. Creating a wonderful work environment for me and my colleagues.

Working under very high pressures. Solving problems facing guests and my colleagues alike. Preparing all requirements needed for daily work. Strong focus on every detail of the work, both small and large.

I have a high ability to work for more than 18 hours continuously with intense focus. good listening. I love my work so much so I considered any place I worked there my own.

Food&Beverage Supervisor at Sheraton Jumeirah Beach (2025-10 – Present)

• Supervised and coordinated daily food and beverage operations to ensure efficient service delivery in a busy Dubai hospitality environment.
• Trained and motivated food and beverage staff to maintain high standards of service and teamwork.
• Implemented and monitored health and safety protocols, ensuring compliance with Dubai municipality regulations.
• Collaborated with culinary teams to plan and execute special events and seasonal menu offerings.
• Handled guest feedback and complaints professionally to enhance customer satisfaction and loyalty.
• Conducted regular performance evaluations and provided feedback and coaching to enhance team skills and service quality.

Food&Beverage captain at Sheraton Jumeirah Beach (2024-05 – 2025-09)

• Managed daily food and beverage operations to ensure seamless service and customer satisfaction at a high-end Dubai venue.
• Implemented inventory control procedures, reducing waste and optimizing stock levels to enhance cost efficiency.
• Collaborated with the kitchen and management to develop and execute themed events and special menus.
• Ensured compliance with health and safety regulations, leading to successful inspections and certifications.
• Resolved customer complaints promptly and effectively, enhancing guest experience and repeat business.
• Monitored service quality and implemented improvements that increased customer satisfaction scores by 15%.

Waiter at Sheraton Jumeirah Beach resort (2023-10 – 2024-04)

• Started my career at Sheraton Jumeirah Beach Resort (JBR) as a Waiter, providing personalized and attentive service to guests while ensuring a memorable dining experience.

Food&Beverage Captain at Hayyat regency cairo west (2021-10 – 2023-08)

One of the pre-opening team leaders, contributing to the successful launch of the hotel through dedication, teamwork, and continuous training of colleagues to achieve the highest service standards. Played a key role in establishing operational excellence, helping position the hotel among the most successful and recognized properties in the market.

• Room Dining: Managed guest orders and provided exceptional in-room dining service, including order-taking responsibilities.
• Park Food Hall International Restaurant: Delivered service across breakfast buffet, lunch, and dinner à la carte operations, as well as Friday Brunch, ensuring high levels of guest satisfaction and service quality

Food&Beverage Captain at Royal maxiem palace kempinski (2016-12 – 2021-08)

• Waiter in the main restaurant: Breakfast and lunch buffet only.
• Captain in 'Lucca': Italian restaurant with Friday brunch.
• Captain in Bab Elkasr: the Lebanese restaurant.
• Room Dining Captain: with order taker duties

Food&Beverages waiter at Dusite thani lakeview view (2015-09 – 2016-11)

• Waiter at 'Branzino' Restaurant: breakfast buffet, Alacart lunch and dinner with Saturday brunch.
• Serving food & Beverages.
• Checking back of the house.
• Checking tables and equipment.
• Prepared Sidestations for the operation

Food&Beverages waiter at Savoy Group (2014-06 – 2015-08)

Started as a trainee to gain the necessary experience and knowledge for my work tasks. Enjoyed the most famous coastal and tourist city in Egypt and the Middle East. Gained work experience in coastal areas

Bachelor's of Arts in Department of Ancient European Civilization – Ain Shams University, Cairo (2006-10 – 2012-09)