John Ray P. Diaz

Results-driven Administrative and Operations professional with 12+ years of experience across sports academies, education, hospitality, and corporate environments. Skilled in operations management, executive support, financial administration, stakeholder engagement, process improvement, reporting, and team coordination. Proven ability to support senior leadership, streamline workflows, and deliver operational excellence in fast-paced environments.

Executive Admin / Operations Admin - Liverpool FC International Academy UAE - Abu Dhabi, UAE

(2025-08)

• Led academy operations, registrations, enrolments, scheduling, and database management.
• Maintained accurate records, databases, and confidential documentation.
• Prepared reports, correspondence, and administrative documents for senior management.
• Ensured compliance with organizational policies and procedures.
• Supported COO with strategic planning and process improvement initiatives.

Customer Service Administrator - Elite Sports Academy LLC - Abu Dhabi, UAE

(2024-03 - 2025-06)

• Managed enquiries through email, telephone, and in-person interactions.
• Maintained filing systems and administrative records.
• Assisted in administrative coordination and customer relations.

Captain – VIP Terminal Abu Dhabi International Airport - ABELA & Co. LLC - Abu Dhabi, UAE

(2014-08 - 2017-08)

• Assisted VIP and diplomatic guests while maintaining the highest level of professionalism and confidentiality.
• Managed site operations in executive office, and VIP environments.

Location In-charge - ABELA & Co. LLC - Abu Dhabi, UAE

(2017-08 - 2024-03)

Barista/Cashier - Bean There Café

(2013-07 - 2014-07)

HR Assistant/Admin - PLDT Philippines - Philippines

(2010-05 - 2013-02)

Sales Associate - Fully Booked

(2009-10 - 2010-04)

Bachelor of Science - Information Technology - University of Perpetual Help System Laguna