Jovelyn M. Cacho

Dedicated and customer-focused hospitality professional with experience as a Barista and Head waitress in fast-paced cafe and restaurant environments. Skilled in speciality coffee preparation, food and beverage service, team supervision, staff training and delivering customer experiences. Handling cash and POS systems. Strong communication and multitasking skills, with a commitment to providing outstanding service.

Barista and Head waitress - Hampstead Bakery and Cafe

(2025-01)

• Managing front of the house, improved customer satisfaction and handling high pressure situations.
• Preparing speciality coffee, tea, and speciality drinks to consistent quality standards.
• Resolving customers complaints professionally.
• promoting menu items like upselling and siggestive selling to increase sales.
• Coordinating with kitchen and service staff to ensure efficient workflow.

Supervisor - Donafello Cafe

(2022-01 - 2024-12)

• Supervised a team of Donafello cafe staff members, ensuring efficient operations and exceptional customer service.
• Resolved customer complaints.
• Managing staff schedules weekly.
• Coffee machine operator.
• Serving manual brew coffee and any speciality coffee and cold beverages.
• Implemented a feedback to gather customer opinions on menu items.

Waitress/ Cashier - Il forno Restaurant

(2022-01 - 2022-12)

• Took accurate food and beverage orders.
• Serving food and beverages to the customers.
• Working in POS System and Cash handling.
• Maintain Knowledge of menu items including ingredients and preparation method

Accountancy - Accountancy - University of the Cordilleras (2007-01 - 2008-12)

Graduated - Benguet National High School (2006-01 - 2007-12)