Junaid Iqbal

RY

Outgoing and detail-oriented Hotel concierge offering a highly professional attitude,

great physical stamina, and well-developed communication skills, experienced in providing an all-time great guest service, managing various events, and handling complaints.

Provide warm, friendly, and professional assistance to all guests

 Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements

 Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel

 Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations

 Arrange events, excursions, transportation etc. upon request from hotel residents

 Answer the phone and make reservations, take and distribute messages or mail and redirect calls

 Respond to complaints and find the appropriate solution

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Bachelor degree in commerce