Kami Ali

A result-oriented professional with 06 years' experience in F&B sector with a valid UAE driving license. Excellent communication and interpersonal skills with proven abilities in Customer care. Proficient in work with a good record of contribution towards operational excellence.

Call Center supervisor at Manoushe Street (kaykroo cloud kitchen) (2014-12 – 2022-12)

Supervised call center operations with focus on quality standards, employee performance management, and training initiatives.

• Monitoring work progress to ensure that deadline is met that quality standards are upheld
• Monitoring employee's attendance & taking disciplinary action if necessary
• Reviewing employee performance to determine whether they are meeting standards or making improvements needed to meet standard
• Providing guidance and support to employees in their work teams to ensure that they are performing their job effectively
• Evaluating potential hazard in the workplace and recommending solutions to unsafe conditions
• Monitoring and reporting on employee productivity to ensure that goals are being met
• Part of internal development program (IDP) in quality for 8 months
• Identifying the areas of improvement and shared the valuable feedback for the process improvement
• Undertaking the responsibility of New Hire Training, Floor training and Refresher Training, and the key area involved being Voice and Accent Training and Customer focus
• Composing, and updating training modules & resources as per the requirement
• Recognizing training needs of all the employees and devising modules accordingly
• Carrying knowledge assessment tests across the floor on a regular basis
• Managing all the batches right from the onboarding till they hit the floor
• Consistently achieved or exceeded quality and training goals

Diploma in Commerce (2006)

PGDCA in Post Graduation Diploma in Computer Applications