Kanwal Khan

Results-driven Administrative Officer and Customer ServiceProfessional with 5 years of experience in enhancing operational efficiency and customer satisfaction. Developed streamlined processes that reduced non-compliance by 90% and increased sales by 60%. Proficient in data entry,project management, and HR assistance, with strong problem-solving and communication skills. Committed to leveraging expertise in business administration to drive organizational success.

Career Break Freelancer

Focused on childcare and household management during career break from July 2020.

Managed part-time freelanceprojects, executing online advertising campaigns across social media platforms.

Drove brand awarenessand sales growth through targetedadvertising on Facebook, Instagram, TikTok, and Amazon.

Marketed rental propertyto attract tenantsand secure leases, demonstrating effective property advertising skills.

Acquired digital advertising expertise through hands-on campaign management.

Enhanced self-management abilities by balancing freelance work with family responsibilities.

Utilized time management skills to deliverprojects efficiently in a remote work environment.

Administrative Officer

• Provided general office duties, coordinating office activities, supporting customers and staff members, and managing correspondence through email accounts.
• Scheduled meetings and appointments maintained digital and physical filing systems and ensured seamless day to day operations.
• Organized monthlyreports to maintainrecord accuracy.
• Managed queriesin person, by phone and via emailwith exceptional customer care.
• Provided dependable administrative support to senior staff, enabling them to freely handle high importance tasks.
• Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
• Monitored office inventory supplies, reordering for service provisions.
• Addressed incoming requests for information, inquiries, and complaints.
• Collected customer information for new orders, verified details and obtained missing data to meet project requirements.
• Organised records for sales orders, invoices, delivery schedules, and customer communications.
• Facilitated data entry, filing, and document preparation for sales and operations teams.
• Assisted in tracking inventory, processing orders, and updating product details in internal systems.