Brand Ambassador at Meydan Free Zone (Present)
- Act as a front-facing representative in the main lounge, welcoming clients and delivering professional and premium customer experience.
- Register clients and support onboarding by ensuring accurate documentation and assisting with visa, permit, and service applications.
- Handle client inquiries and provide front-line support throughout the client journey within the Free Zone.
- Represent Meydan Free Zone at onboarding and networking events, building and maintaining strong professional relationships.
- Support marketing and content creation by conducting client interviews and assisting with video transcription and structuring for social media content.
Business Operations & Project Support at Blue Horizon Venture Metal Trading LLC FZ (2025-08 – 2026-01)
Took responsibility for stabilizing a business setup project after initial challenges, ensuring operational and regulatory alignment within the UAE framework.
- Reviewed and corrected company setup structure to ensure compliance and operational readiness.
- Coordinated Corporate Tax registration and resolved administrative gaps from the initial setup process.
- Supported periodic logistics coordination (approx. once per week) to ensure operational continuity.
- Acted as a communication bridge between Chilean business owners and local stakeholders, providing English–Spanish interpretation during key interactions and supporting commercial discussions.
Client Service Executive at Excellence Auditing & Business Consultants (2025-01 – 2025-08)
- Ensured high-quality and timely responses to client inquiries, complaints, and service requests.
- Prepared and issued service proposals to existing and potential clients based on their requirements.
- Proactively coordinated with internal stakeholders to ensure timely delivery of accounting and audit reports.
- Maintained accurate and up-to-date records of client interactions and sales activities.
- Assisted with client legal documentation processing, including license renewals, company registrations, and other regulatory documentation.
Super Concierge Agent at FIVE LUXE (2024-07 – 2024-11)
- Provided guests with comprehensive information on dining, entertainment, and local attractions across Dubai.
- Coordinated leisure and entertainment activities, offering personalized recommendations and managing bookings based on guests' preferences.
- Arranged reservations, tickets, transportation, and tours, ensuring accuracy and a seamless guest experience.
- Coordinated personalized services and amenities for VIP guests, delivering exceptional service and attention to detail.
Lobby Hostess at FIVE LUXE (2024-04 – 2024-06)
Promoted to Concierge after 2 months due to upstanding performance.
- Welcomed guests and provided personalized assistance during arrival and check-in.
- Escorted VIP guests to their rooms and introduced hotel facilities and services.
- Handled guest requests and concerns promptly, ensuring a positive guest experience.
- Coordinated special room arrangements for birthdays, anniversaries, honeymoons, and other celebrations.
- Maintained high standards of hospitality and guest satisfaction in a luxury hotel environment.
MES Project Analyst at SQM Lithium (2023-03 – 2023-12)
- Analyzed and managed the social impacts of mining projects to ensure that they aligned with community needs and expectations.
- Conducted social impact assessments to identify gaps between mining operations and surrounding communities.
- Developed and presented recommendations and action plans to management to promote responsible and sustainable mining practices.
Hostess at Barbazul Restaurant (2022-03 – 2022-12)
- Welcomed and seated guests, ensuring efficient table turnover and smooth restaurant flow.
- Managed reservations and walk-ins during high-traffic periods, optimizing seating capacity.
- Verified government-issued COVID-19 health passes and ensured compliance with safety protocols during the post-pandemic period.
- Provided attentive and friendly service, contributing to a safe and positive dining experience.
- Supported front-of-house operations to maintain service efficiency during peak hours.
