Karthik Mohan

I am writing to express my interest in the [Position Title] role at [Company Name], as advertised. With 18 years of progressive experience in soft services management, I bring a strong foundation in facility operations, team leadership, and quality assurance that aligns with your organization's commitment to excellence.

Currently serving as an Assistant Manager - Soft Services with ALEF Group, I have been instrumental in developing and enforcing SOPs, SLAs, and KPIs across multiple sites including Zero 6 Mall and Al Mamsha Community. My responsibilities encompass everything from daily inspections and vendor coordination to budgeting and compliance with HSE standards. I take pride in my ability to identify and implement process improvements that enhance service delivery and operational efficiency.

Previously, I have held various supervisory and coordinator roles with reputable organizations like Emirates Transguard Group and Movenpick Hotels, which have equipped me with a versatile skill set and a deep understanding of both hospitality and commercial property standards.

I am eager to bring my dedication, industry knowledge, and leadership capabilities to a team that values professionalism, innovation, and client satisfaction. I would welcome the opportunity to discuss how my background aligns with your goals and how I can contribute to your continued success.

Thank you for your time and consideration. I look forward to the opportunity to speak with you further.

Assistant Manager - Soft services Key Contributions:

• Assisted in preparing RFPs for soft services, including cleaning, waste management, pest control, landscaping, and security, ensuring high-quality standards for Al Mamsha and Zero 6 Mall.
• Developed SOPs for cleaning operations in accordance with mall management standards.
• Designed zonal layouts to improve accessibility and facilitate PPM services for both soft and hard services.
• Created structured observation and audit report formats for cleaning, landscaping, pest control, technical rooms, retail spaces, and F&B outlets.
• Coordinated with tenants and resolved issues in the absence of the mall manager.
• Established HSE audit checklists for retail and F&B outlets.
• Developed SLA & KPI documentation to assess service provider performance and invoice processing.
• Maintained inventory records for mall assets related to soft services.
• Implemented NCR/NPR processes to address service provider performance issues.
• Drafted emergency response plans, including contingency measures for natural disasters, power outages, and security threats.
• Designed work permit formats to ensure a safe working environment for contractors.

Duties & Responsibilities:

• Conducting daily inspections for cleaning, landscaping, pest control, and waste management services, reporting findings to service providers.
• Issuing NCRs/NPRs for any drop in service quality or SLA non-compliance.
• Performing detailed audits of designated cleaning zones monthly to track KPI adherence.
• Verifying workforce attendance to ensure contractual obligations are met.
• Reviewing consumable supplies and third-party services to maintain contract compliance.
• Overseeing documentation related to staffing, grooming, toolbox talks (TBT), PPM completion, and cleaning activity reports.
• Approving work permits for service providers and tenants concerning soft services.
• Conducting monthly audits of tenant spaces for cleaning and HSE compliance.
• Reporting damages due to misuse or accidents to the mall general manager.
• Ensuring proper maintenance of landscaping through regular monitoring and service provider evaluations.
• Conducting meetings with service providers and third-party vendors to align work with contractual expectations.
• Tracking waste management efficiency and addressing deficiencies.
• Providing weekly and monthly reports to senior management on all soft service activities.
• Expertise in budgeting, cost allocation, and financial forecasting for cleaning, landscaping, Pest control and waste management.
• Skilled in vendor negotiations, contract structuring, and performance-based SLAs to ensure cost efficiency.
• Proficient in workforce planning, optimizing labor costs, and implementing cost-saving strategies.
• Experience in sustainability initiatives.
• Strong track record in expense tracking, and financial optimization for operational efficiency.

Landscaping Management:

• Overseeing the maintenance of extensive landscaping areas and irrigation systems, including STP operations.
• Ensuring the regular upkeep of gardens, trees, and green spaces.
• Monitoring irrigation systems to optimize water efficiency.
• Managing seasonal planting, lawn care, pruning, fertilization, and pest control.
• Administering contracts with landscaping vendors and ensuring service quality compliance.
• Conducting site inspections and verifying adherence to landscaping specifications.
• Tracking landscaping expenses within the allocated budget.
• Reviewing and approving invoices related to landscaping services.
• Identifying cost-saving strategies while maintaining service standards.
• Ensuring compliance with environmental regulations and sustainability initiatives.
• Implementing safety protocols for workers and site visitors.
• Overseeing proper waste disposal and eco-friendly landscaping practices.
• Maintaining detailed records of landscape maintenance schedules, expenses, and reports.
• Collaborating with property managers, architects, and municipal authorities for landscape enhancement projects.
• Addressing resident and customer concerns related to landscaping issues.
• Ensuring landscaping aligns with the client’s brand vision and aesthetics.
• Led vendor negotiations and performance tracking for cost-efficient service delivery.
• Implemented audits and checklists to ensure compliance and service quality.

B.Sc (Hotel Management & Catering Science)

NEBOSH- Ongoing