Customer Service at DET (2023-03 – Present)
- Handled customer concerns and escalated major issues to supervisor.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Handling inbound and outbound calls.
- Educate the customer about the process and deliver the right information.
Customer Service Representative at STERIS MIDDLE EAST CLINICS (2022-05 – 2022-12)
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Doing outbound and inbound calls.
Event Hostess at BARKER LANGHAM RECRUITMENT ON BEHALF OF EXPO (2022-01 – 2022-03)
- Used Arabic and English communication skills to ensure the satisfaction of international guests.
- Kept audiences captivated, using engagement and entertainment techniques.
- Utilized expert knowledge in the area of the Expo to accurately answer all questions and queries.
- Captivated audiences with enthusiasm and expertise in Expo districts.
Senior Customer Service Representative at ETISALAT GROUP COMPANY (2021-07 – 2021-09)
- Informed customers of product, price, and policy changes to educate them on issues and resolve concerns.
- Escalated issues to proper supervisors when standard processes were not effective.
- Greeted customers and listened closely to problems described to determine solutions.
- Receiving a high volume of inbound calls.
- Learned and maintained an in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Customer Service Agent at SUDATEL GROUP (2018-05 – 2018-12)
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Educated customers on company systems, form completion, and access to services.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
Assistant Manager at JAWAS COMPANY FOR COOLING & IMPORT (2017-01 – 2018-04)
- Doing secretary work (receiving &replaying calls, sending commercials letters, archives).
- Handling petty cash.
- Follow-up &supervision of purchase orders & sales to and from Head office.
- Entering financial transactions into the system.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Purchasing Officer at MIDEN AL-BHARKHA FOR TRADING (2015-01 – 2015-05)
- Looking for outside suppliers with good quality and good prices.
- Doing monthly reports.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Maintained complete documentation and records of all purchasing activities.
- Sourced vendors, built relationships, and negotiated prices.
Unite Coordinator of Rights & Freedom at WOMEN JOURNALIST WITHOUT CHAIN ORGANIZATION (2014-03 – 2014-10)
- Receiving complaints from people & make sure of their identities and their claims.
- Doing electronic & manual archiving.
- Update the organization's website.
- Organize campaigns to support humanitarian issues.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Secretary at JAWAS COMPANY FOR COOLING & IMPORT (2012-02 – 2013-08)
- Doing simple calculations for input, output & debts.
- Replaying calls.
- Sending commercial letters.
- Archives.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Recorded expenses and maintaining accounting records.
