Katherine Miranda

Detail-oriented Secretary and Document Controller with 10+ years of combined experience in administration, document management, MEP projects, customer service, and office operations. Skilled in handling confidential information, maintaining accurate records, coordinating with project teams, and supporting daily office activities. Known for strong communication, excellent organization skills, and the ability to manage high-volume documentation in fast-paced environments.

Secretary/Document Controller at Diar Consult (2024-08 – Present)

• Oversee all administrative and office operations.
• Manage incoming/outgoing correspondence and prioritize urgent communications.
• Act as the main point of contact for calls, visitors, and external parties.
• Schedule, coordinate, and update staff appointments.
• Maintain accurate records, files, and office documentation systems.
• Prepare and issue all correspondence, including confidential documents.
• Receive and assist clients, visitors, and VIPs professionally.
• Organize and maintain project logs, registers, and document tracking systems.
• Ensure timely, accurate preparation and management of all documents.
• Monitor deadlines, submissions, and follow up on management requirements.
• Implement management instructions and support daily operations.
• Maintain strict confidentiality of company and management information.
• Control and update project documentation (drawings, RFIs, NCRs, contracts, etc.).
• Ensure proper filing in line with established office procedures.
• Handle and distribute company mail efficiently.
• Apply ISO standards and maintain compliance procedures.
• Prepare reports, meeting minutes, and project documentation.
• Track licenses, contracts, and visa renewal records.
• Provide full secretarial and document control support as required by management.

MEP Document Controller at Maliah Investment and Project Development (2021-11 – 2024-08)

• Ensuring that all logs and folders are updated everyday.
• Provide technical advice to the project construction team.
• Preparation of technical submittals such as Shop Drawings, MAR, SMAR., RFI, CVI, Method of Statement, NCR, Document Submittal, SAR (Prequalification).
• Closing the inspection comments for MEP contractor installation works.
• Knowledge and skills using PROCORE.
• Ensure that MEP site instructions and non-conformance reports NCR are closed out.
• Print and distribute documents as needed.
• Scan and upload documents according to company procedure.
• Collect and register all technical documents such as drawings and blueprints in the company's system.
• Review and update documents for maintenance and quality control.
• Keep other personnel updated on new document versions and how to obtain access.
• Handle records across various departments.
• Create templates for use by other personnel.
• Maintain confidentiality regarding sensitive documents.
• Establish and maintain record retention timelines.

Sales Executive at Deem Finance (2020-03 – 2021-10)

• Marketed and sold credit cards and loans to individual clients.
• Educated customers on product benefits, terms, and features.
• Provided after-sales support and resolved client concerns.
• Consistently achieved sales targets and contributed to team performance.

Sales Executive at National of Ras Al Khaimah (2018-01 – 2020-02)

Similar responsibilities; shortened for clarity

Sales Executive at Pact Employment Services appointed with ADCB (2015-05 – 2015-11)

• Sold banking products including credit cards, loans, bancassurance.
• Generated leads through cold calling and market outreach.
• Ensured compliance with banking regulations and documentation standards.

Travel Agent at Aerospace Travel & Tours L.L.C. (2014-11 – 2015-03)

• Handled travel bookings using Galileo GDS.
• Supported accounting reports and processed cash payments.

Travel Agent Assistant/Office Clerk at Silang Travel and Tours Agency (2012-07 – 2014-07)

• Performed bookings via Abacus; handled walk-in inquiries and cash transactions.
• Assisted with marketing, office tasks, and airline updates.

Bachelor of Science in Tourism Management – University of Perpetual Help