Kaveena Skandanathan

I’m an experienced operations and customer service professional with a strong background in process improvement, team leadership, and data-driven decision-making. With over 5 years in operations and 1 year specifically focused on optimizing processes, I’ve successfully led large teams—including both in-house and outsourced functions—while driving service quality and efficiency. I’m ACCA-qualified, hold a Bachelor of Commerce degree, and have hands-on experience in reporting, dashboard creation, and performance analysis using tools like Power BI.

I thrive in dynamic environments and enjoy turning challenges into scalable solutions that enhance customer experience and business performance.

I have over 5 years of experience in operations management within a BPO environment, with a strong focus on process improvement, team leadership, and service quality. I’ve led teams of 30+ staff, built departments from the ground up, and managed both in-house and outsourced customer care functions. My background in finance (ACCA-qualified and BCom graduate) supports my analytical approach, which includes developing dashboards and reports to inform strategic decisions.

I’m skilled in driving compliance, training, and operational efficiency across cross-functional teams, while consistently delivering measurable results.

Bachelor of Commerce

ACCA