Kavya Madhavan
Customer Service Executive
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نبذة
Detail-oriented Office Administrative professional with UAE experience supporting daily office operations, documentation, record management, billing coordination, and customer handling in healthcare environments. Strong background in data entry, scheduling, correspondence handling, compliance documentation, and interdepartmental coordination. Proficient in MS Office, CRM/HIS systems, reporting, and office communication.
Known for accuracy, confidentiality, multitasking, and maintaining smooth administrative workflows in fast-paced offices.
الخبرة
Office Administrator / Customer Relationship Officer at DM Aster Health Care (2024-03 – 2026-03)
Managed daily administrative operations and front desk operations in healthcare environment
- Managed daily administrative operations including data entry, documentation, filing, and record maintenance.
- Handled front desk operations, incoming calls, emails, walk-in inquiries, and appointment scheduling.
- Processed registrations, billing entries, insurance verification, and payment records with high accuracy.
- Maintained confidential records in CRM/HIS systems in compliance with UAE regulations.
- Coordinated with doctors and internal departments to ensure smooth workflow.
- Prepared administrative reports and supported management documentation.
- Assisted with invoice reconciliation and daily financial summaries.
Administrative Officer / Public Relations Officer at Mother care Hospital (2022-11 – 2023-12)
Handled administrative documentation, compliance, and organizational representation
- Handled administrative documentation related to visas, permits, licenses, and regulatory submissions.
- Maintained organized office records and compliance documentation.
- Prepared official letters, applications, and internal reports.
- Supported HR and management with administrative coordination.
- Represented organization during audits and inspections.
التعليم
Master of Business Administration in MBA – Anna University (2020 – 2022)
Bachelor of Business Administration in BBA – Calicut University (2017 – 2020)
