Technical support Engineer
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Motivated IT support technician seeks new position in dynamic, growth-oriented company focused on cultivating exceptional customer experience and a positive work environment. With experience handling networking concerns, implementing new software, installing new hardware, and addressing user concerns, I bring attention to detail and a dedication to technical improvement to each job. Past achievements include new network architecture component selection and implementation, earning leading industry certifications, and driving the achievement of departmental goals.
Upgrade systems to enable compatible software.
Test and evaluate new technology.
Perform tests on new hardware and software.
Define software, hardware and network requirements.
Troubleshoot hardware and software issues.
Achieved technical support for Everyone's Internet Service.
Achieved installation and configuration instructions for broadband service
Working on CRM systems tools problem-solving.
Ability to achieve telephone and email and remote diagnostic technical support of hardware systems, sub-systems and applications for customers.
Coordinated with customers establishing project plans for implementations providing technical support and Problem-solving solutions.
Achieve first-level technical support for customers who used credit card terminals or Point-of-Sale systems.
Assisted computer users regarding system hardware and software applications.
Supported customers over the phone answering questions and helping troubleshoot with issues-service computer systems and internet connection.
Top Achiever Agent at Telecom Egypt for the year 2022 in Technical
Support Retail Department facilitating training for low ranking performance employees, upskilling,
and retooling of newly-hired applicants
Fiber optical network installations, testing and maintenance Engineer
Bachelor degree of Computer Science.
