Lancy

Results-driven Analyst with experience in CRM, CMS, and ERP systems. Skilled in requirement gathering, BRD and FRD documentation, SWOT and gap analysis, and delivering data-driven insights using SQL, Power BI, Excel, and Miro within Agile and SDLC environments with an excellent communication.

Business Operations & Sales Coordinator at Family-Owned Business (2025-09 – Present)

• Monitored sales and daily operations to support business decisions.
• Identified process improvements to enhance workflow and efficiency.
• Prepared sales and operational reports using Microsoft Excel.
• Coordinated with team members and resolved operational issues to ensure smooth business operations.

Business Analyst Intern at AK Infopark Pvt. Ltd. (2025-01 – 2025-04)

• Built dashboards using Power BI and Excel for KPI tracking and trend analysis.
• Gathered requirements and mapped workflows for a mobile CMS project.
• Created BRDs, FRDs, and process flows for development teams.
• Analyzed gaps and aligned features with business goals through stakeholder collaboration.
• Worked on Wireframe design for an educational app and CMS for supermarket app.

Business Analyst Intern at AK Infopark Pvt. Ltd. (2024-06 – 2024-07)

• Aligned stakeholder needs with system capabilities using SDLC, CRM, and ERP knowledge.
• Explored system integration via APIs, POS, Inventory, and MDM.
• Conducted SWOT and competitor analysis for business insights.
• Designed wireframes in MIRO and documented use cases and specs.

Bachelor of Engineering in Computer Science Engineering – Tamil Nadu (2019 – 2023)

Master of Business Administration in Business Analytics – Pune (2023 – 2025)