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I am a customer service representative for 3 years in the Philippines voice account and all our clients are all over the world, I handle travel, retail and sales account. I am flexible with Schedule I'm good at communication, multitasking, time management, typing and empathy.
- I handle the requests from guests, companies and travel agents via phone and other platforms.
- I need to ensure booking information are input accurately into the reservation system, and maintain update room availability on online booking platforms.
- Listening to customers’ concern and handling complaints and returns.
- Giving detailed explanations of service or products.
- Working with sales team to create better methods to address customer complaints.
- I handle the requests from guests, companies and travel agents via phone and other platforms.
- I need to ensure booking information are input accurately into the reservation system, and maintain update room availability on online booking platforms.
SY: 2015 – 2019
SY: 2018 - 2019