2022- 2023
Lulu International Exchange- Kuwait Front Desk Officer ·
- Providing excellent customer service by greeting customers, addressing inquiries, and resolving issues. · Conducting currency exchange transactions accurately and efficiently, adhering to current exchange rates. · Verifying the authenticity of foreign currency and detecting counterfeit bills. · Processing transactions, including buying and selling foreign currency, traveler’s checks, and money orders. · Educating customers on exchange rates, fees, and available
2018- 2022
Americana Kuwait Food Company kuwait - Guest Serice Exepert
- Accountable for the best services to the customer with smile & warm greetings • Reporting to Store Manager/Store Keeper regularly regarding the need/demand of items so that the future orders could be placed accordingly. • Monitored the functioning of store equipment and reported problems and failures to the supervisor. • Formulating arrangements and placing orders for new commodities and supplies whenever necessary
2016- 2018
Fern Kadamba hotel & Spa - Front Office Executive
- Provide outstanding services and ensure customer satisfaction Address customer concerns and complaints promptly and professionally .Copying , Scanning and filing the documents • Updating Appointments calendars and Schedule the meetings • Supervising the housekeeping department and preparing a list of stock . • Respond to customer needs and requests in a timely manner. • Answer phone switchboards and transfer calls and take messages.
2014- 2016
Country Inn & Suites - Front Office Supervisor
Handle guest inquiries, complaints, and special requests in a professional manner. Anticipate guest needs and strive to exceed their expectations Manage room reservations, including modifications and cancellations. Ensure accurate recording of guest information and payment details. Collaborate with the finance department to reconcile accounts and resolve billing issues.
2011-2014
Front Office Assistant
- Cashier related functions like posting charges to guest accounts, raising paid out's,currency exchange, · Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures. · Understanding room status and room status tracking. · Check in and Check-Out Procedures. · Next day Arrival list check.
