Lochan Amonkar

Looking forward to career growth and prosperity, where I can use my knowledge & experience which has been developed through multiple positions in different companies as Front Desk Officer ,Front Office Executive. Guest service Expert with self-development & contribution towards the working of the company. Quickly adapting to the new environment and technologies

2022- 2023

Lulu International Exchange- Kuwait Front Desk Officer ·

• Providing excellent customer service by greeting customers, addressing inquiries, and resolving issues. · Conducting currency exchange transactions accurately and efficiently, adhering to current exchange rates. · Verifying the authenticity of foreign currency and detecting counterfeit bills. · Processing transactions, including buying and selling foreign currency, traveler’s checks, and money orders. · Educating customers on exchange rates, fees, and available

Americana Kuwait Food Company kuwait - Guest Serice Exepert

• Accountable for the best services to the customer with smile & warm greetings • Reporting to Store Manager/Store Keeper regularly regarding the need/demand of items so that the future orders could be placed accordingly. • Monitored the functioning of store equipment and reported problems and failures to the supervisor. • Formulating arrangements and placing orders for new commodities and supplies whenever necessary

2016- 2018

Fern Kadamba hotel & Spa - Front Office Executive

• Provide outstanding services and ensure customer satisfaction Address customer concerns and complaints promptly and professionally .Copying , Scanning and filing the documents • Updating Appointments calendars and Schedule the meetings • Supervising the housekeeping department and preparing a list of stock . • Respond to customer needs and requests in a timely manner. • Answer phone switchboards and transfer calls and take messages.

2014- 2016

Country Inn & Suites - Front Office Supervisor

Handle guest inquiries, complaints, and special requests in a professional manner. Anticipate guest needs and strive to exceed their expectations Manage room reservations, including modifications and cancellations. Ensure accurate recording of guest information and payment details. Collaborate with the finance department to reconcile accounts and resolve billing issues.

2011-2014

Front Office Assistant

• Cashier related functions like posting charges to guest accounts, raising paid out's,currency exchange, · Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures. · Understanding room status and room status tracking. · Check in and Check-Out Procedures. · Next day Arrival list check.

Diploma in Computer Hardware & Networking - JETKING INSTITUTE