Madrine Batamuliza

Experienced spa supervisor and Head Spa Therapist with knowledge in staff management principles and ensuring customers are always satisfied with their purchase. Skilled in working in high-pressure situations and conflict resolution. Proficient with balancing budgets and looking at the financial operations of an establishment to determine which areas can be improved to enhance profitability.

Spa supervisor - 03/2021 till Date

Gold’s Gym Spa, Dubai

• Scheduling appointments and making sure that each appointment runs on time
• Managing the operations of the spa facility, including hiring new staff members and training existing staff members
• Ensuring that all spa facilities have adequate supplies of linens, towels, toiletries, and other items necessary for operation
• Overseeing the daily operations of the facility, including checking in guests and ensuring that they are comfortable during their stay
• Keeping meticulous records of spa treatments for each client, including details about their preferences and any special needs or concerns
• Ensuring that all staff members are properly trained to perform their jobs effectively and safely
• Working with management to ensure that the spa is meeting its financial goals
• Providing customer service to clients by answering questions about spa treatments and products

Monitoring employee performance to ensure that all spa services are being provided in a professional manner

Consultant - 2019 till 2020

Healing Spa, Uganda

Recreation Supervisor / Senior Spa Therapist - 2016 till 2018

Marriot Hotel, Rwanda

Bachelor in Counselling and Guidance - 2016

Massage and facials certificate

Soothing spot spa schools

Uganda

August 2014 to September 2015