Maha Mazhar

Strategic, results-oriented banking professional with 14+ years' experience across Private and Commercial Banking, helping teams deliver business priorities while keeping governance and regulatory expectations watertight. I've partnered closely with stakeholders and regional Market Heads to align priorities, strengthen pipeline discipline, and improve conversion through clearer performance rhythms. My core strength sits at the intersection of governance, MI and execution: I build management information that leaders can trust by tightening MI governance, embedding data quality checks (validation, reconciliation and exception management), and translating complex data into focused insights that highlight what needs attention—whether that's reporting gaps, emerging risks, or commercial opportunities.

I've delivered measurable uplift in regulatory reporting quality (up to 96%) and supported consistent decision-making through structured governance and reporting cadence.

Business Support Manager - HSBC Private Bank (HSBC Suisse SA) - DIFC, Dubai, UAE

(2024-10)

• Partner directly with Market Heads and Swiss Sales leadership to align commercial strategy with governance and performance objectives, acting as the key liaison between business and regulatory functions.
• Designed and lead end-to-end performance management frameworks — including KPIs, scorecards, and executive dashboards — used by senior management to track business health and drive decisions.
• Improved DFSA and FSRA regulatory reporting efficiency by 96%, strengthening audit readiness and reducing turnaround time on governance submissions.
• Built interactive executive dashboards using Qlik Sense and SQL-based systems, giving leadership real-time visibility into performance and risk metrics.
• Support CMA (Controls Monitoring Activity), audit cycles, and broader regulatory governance initiatives across the DIFC entity.

Operations Support Manager - HSBC – Global Trade & Receivables Finance - Cairo, Egypt

(2022-06 - 2024-10)

• Awarded HSBC Global Top Performer 2024 in recognition of operational excellence and measurable business impact across the Trade & Receivables Finance function.
• Drove operational efficiency from 80% to 103% through targeted process re-engineering, performance tracking, and continuous improvement initiatives.
• Built and maintained MI dashboards and management reports through structured data analysis, giving leadership a consistent, accurate view of operational performance.
• Led cross-functional initiatives with Operations, Risk, and Technology teams to resolve performance bottlenecks and improve service delivery.
• Led a highly performing Trade Finance Operations team (including Letters of Credit (LC) processing and trade document checking), consistently delivering against productivity, accuracy and turnaround-time targets.
• Strengthened regulatory compliance and control environment, embedding performance discipline through clear procedures, quality checks and day-to-day operational governance.

Trade Operations Team Leader - HSBC – Global Trade & Receivables Finance - Cairo, Egypt

(2020-10 - 2022-06)

Credit Assessment & Operational Control - Qatar National Bank (QNB) - Cairo, Egypt

(2011-11 - 2020-06)

B.Sc. - Economics - Faculty of Economics & Political Sciences, Egypt (2011)