Mahmoud Marouf

Experienced IT Leader with 15+ years managing regional operations across the MENA Region in the offshore drilling industry. Proven ability to lead cross-functional teams, deliver large- scale infrastructure projects, and align IT strategy with business objectives. Expert in systems administration, networking, cloud technologies, and cybersecurity. Known for problem- solving, stakeholder collaboration, and delivering reliable IT solutions under tight timelines.

T Manager

China Oilfield Services Limited Middle East

03/2017 - 03/2025 Dubai, United Arab Emirates

Regional IT Operations – UAE, KSA, Kuwait, Iraq, Oman, Iran, and Singapore.

• Led a team of five IT professionals across seven countries, delivering high-quality technical support to 900+ end-users and ensuring consistent service performance.
• Reduced incident response times by 50% across 15 regional sites by implementing a company-wide SLA framework and deploying automated monitoring solutions.
• Strengthened team capability by establishing a continuous learning program focused on emerging technologies and best-practice adoption.
• Enhance security and compliance by integrating security controls into the software development lifecycle and ensuring adherence to regulatory standards.
• Boosted ITSM maturity by creating energy-efficient IT solutions and leading improvement initiatives.
• Achieved 100% cybersecurity audit compliance for ARAMCO by leading an AI-powered safety initiative and serving as the primary audit liaison.
• Optimized operational governance by maintaining critical IT documentation, managing service provider relationships, and reviewing contracts, bids, and project scopes.

IT Supervisor

Shelf Drilling

07/2013 - 02/2017 Cairo, Egypt The EMEA Region covers 25 different sites in Egypt, Italy, Nigeria, Gabon, Saudi Arabia, Bahrain, Croatia and Qatar.

• Delivered comprehensive IT support across all departments, ensuring stable and efficient daily operations.
• Managed user onboarding and offboarding, including account provisioning, access revocation, and identity lifecycle controls.
• Administered Active Directory and Office 365 environments, including accounts, distribution lists, licenses, and configuration settings.
• Logged, tracked, and resolved service requests and change activities through the KACE Ticketing System.
• Performed advanced troubleshooting for software, hardware, network, and server-side issues across onshore and offshore sites.
• Monitored endpoint security posture through Antivirus Management consoles and responded to detected threats.
• Coordinated rig and remote-site IT operations, resolving connectivity issues and conducting on-site maintenance and system health checks.

IT Field Support Specialist

Transocean

07/2009 - 07/2013 Cairo, Egypt

Based in Cairo Office and worked with a team of 4 to support 23 different sites in Egypt, Saudi Arabia, Qatar, Turkey and Italy.

• Administered the IT Helpdesk on a weekly rotational basis, in addition to being assigned to on-duty weekend support and after-hours emergency support for more than 400 users across 23 different sites.
• Managed daily backup operations, tape rotation, and tape off-siting for all regional sites through Symantec Backup Exec Application.
• Answered calls and provided remote support to all global Transocean users on a monthly basis as part of the Follow the Sun Project.
• Documented all accomplished tasks in the ITSM Ticketing System.

Bachelor of Computer Science