Malaky6688

Hard worker, highly active and open to learn from any source. Born in UAE (Abu Dhabi) with more than 15 years of working experience in UAE such as admin assists, customer service, call center, banking works, secretary and receptionist.

Call Center Agent at GPSSA (General Pension & Social Security Authority) (2025-01 – Present)

Providing high quality customer service in pension and social security services

• Providing high quality customer service by answering inquires resolving issues, and explaining pension & social security services to clients
• Using a customer relationship management (CRM) system & handling both incoming and outgoing calls
• Respond the questions about pension and social security Services, Contributions, and other related topics
• Give clear and accurate information on GPSSA policies, Procedures & services, which can be complex
• Keep records of calls and customer interactions

Call Center Agent at Dubai Technologies (ITC) (2020-10 – 2021-11)

Handled inbound calls, customer complaints, and financial processes

• Answer courteously inbound calls
• Maintaining a positive, empathetic and professional attitude toward customers at all the time
• Acknowledging and resolving customer complaints, and escalating across a number of communication channels
• Communicating and coordinating with colleagues as necessary
• Receiving calls and emails
• Handling Customers complaints
• Creating Activation and Deactivation Requests
• Check the financial status and Refunds Processes reports, Investigate the fines and Creating Disputes
• Creating requests and follow-up with the concerned Departments

Administrative Assistant at Cleanco Trading & Importing Services (2016 – 2017)

Administrative work and PRO Department support

• Administrative assistant
• Worked also in PRO Department

Receptionist & Manager Assistant at Smile Art Dental Clinic (2014 – 2014)

Reception and managerial support

• Assist manager & Receptionist

Administrative Staff at Golden Planners Engineering Consultants (2012 – 2012)

Administrative works and skills

• Accomplish all administrative works and skills

Secretary & Administrative Staff at AL Boushra Group Contracting (2011 – 2011)

Administrative and secretarial work

• Accomplished all administrative works and skills & secretary

Mailing Clerk & Card Centre Staff at Abu Dhabi Islamic Bank (ADIB) (2009 – 2010)

Mailing dispatch, filing, and card centre operations

• Accomplished all Mailing Dispatch & Filing, worked at the Card Centre - Mailing Clerk and completed the following:
• Issued PIN Codes
• Issued ATM Cards
• Issued Cover Cards (Visa Cards) & Administrative Works

Customer Service Representative at Emirates Post (2004 – 2009)

Customer service operations

• Accomplished all Customer Service works such as:
• Send parcels
• Book tickets
• Selling stamps and sending messages
• Verify all customers complain

Cashier & Administrative Staff at Al Salama Hospital (2004 – 2004)

Administrative and accounting work

• Accomplished administrative and accounting works(cashier)

Administrative Staff at Al Noor Hospital (2003 – 2004)

Administrative work in Human Resources Division

• Accomplished administrative works at the human Resource Division

Diploma in Business Administration & Computer System – Emirates College of Technology

High School Diploma – High School