Call Center Agent at GPSSA (General Pension & Social Security Authority) (2025-01 – Present)
Providing high quality customer service in pension and social security services
- Providing high quality customer service by answering inquires resolving issues, and explaining pension & social security services to clients
- Using a customer relationship management (CRM) system & handling both incoming and outgoing calls
- Respond the questions about pension and social security Services, Contributions, and other related topics
- Give clear and accurate information on GPSSA policies, Procedures & services, which can be complex
- Keep records of calls and customer interactions
Call Center Agent at Dubai Technologies (ITC) (2020-10 – 2021-11)
Handled inbound calls, customer complaints, and financial processes
- Answer courteously inbound calls
- Maintaining a positive, empathetic and professional attitude toward customers at all the time
- Acknowledging and resolving customer complaints, and escalating across a number of communication channels
- Communicating and coordinating with colleagues as necessary
- Receiving calls and emails
- Handling Customers complaints
- Creating Activation and Deactivation Requests
- Check the financial status and Refunds Processes reports, Investigate the fines and Creating Disputes
- Creating requests and follow-up with the concerned Departments
Administrative Assistant at Cleanco Trading & Importing Services (2016 – 2017)
Administrative work and PRO Department support
- Administrative assistant
- Worked also in PRO Department
Receptionist & Manager Assistant at Smile Art Dental Clinic (2014 – 2014)
Reception and managerial support
- Assist manager & Receptionist
Administrative Staff at Golden Planners Engineering Consultants (2012 – 2012)
Administrative works and skills
- Accomplish all administrative works and skills
Secretary & Administrative Staff at AL Boushra Group Contracting (2011 – 2011)
Administrative and secretarial work
- Accomplished all administrative works and skills & secretary
Mailing Clerk & Card Centre Staff at Abu Dhabi Islamic Bank (ADIB) (2009 – 2010)
Mailing dispatch, filing, and card centre operations
- Accomplished all Mailing Dispatch & Filing, worked at the Card Centre - Mailing Clerk and completed the following:
- Issued PIN Codes
- Issued ATM Cards
- Issued Cover Cards (Visa Cards) & Administrative Works
Customer Service Representative at Emirates Post (2004 – 2009)
Customer service operations
- Accomplished all Customer Service works such as:
- Send parcels
- Book tickets
- Selling stamps and sending messages
- Verify all customers complain
Cashier & Administrative Staff at Al Salama Hospital (2004 – 2004)
Administrative and accounting work
- Accomplished administrative and accounting works(cashier)
Administrative Staff at Al Noor Hospital (2003 – 2004)
Administrative work in Human Resources Division
- Accomplished administrative works at the human Resource Division
