Malith Dias

A confident and reliable IT support engineer with 9+ Years extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer-based information systems, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator can relate well with people at all levels and has the flexibility of working well as part of a team and on my own.

Now looking to further an already successful career by working for an ambitious and expanding company.

Junior System Administrator 2023 May - Nammos Restaurant - Dubai

Managed the restaurant's technology infrastructure, including POS systems (Oracle Micros), reservation systems (Seven Rooms)

Provided technical support to restaurant staff, resolving hardware, software, and network issues promptly.

Implemented and maintained data backup and disaster recovery plans to ensure business continuity.

Collaborated with vendors to procure and install hardware and software solutions.

Managed user accounts, permissions, and security settings. Making Daily Reports for Management

IT Support Executive 2018 Jan - 2023 Feb Bureau Veritas - Sri Lanka

Consulting with IT manager and other departments as required. Providing IT assistance to staff.

Training end-users on hardware functionality and software programs.

Resolving logged errors in a timely manner.

Monitoring hardware, software, and system performance metrics.

Updating computer software. as well as upgrading hardware and systems.

Documenting processes and performing diagnostic tests. Handling Active Directory (User Checking & Checkout)

Handling disaster recovery plans to ensure that data is backed up and can be restored in case of failure

Monitoring network performance to ensure that there are no bottlenecks or errors that could impact productivity operating systems on computers, testing them for errors, and backing them up regularly

Maintaining computer equipment by replacing or upgrading components as needed

Configuring new systems for installation based on specifications from users

Installing and maintaining computer networks, including printers and other peripherals

Troubleshooting problems with existing systems and implementing solutions to fix them

Monitoring server performance and capacity to ensure that it meets client needs

Handling IT Ticket System (Unicenter, SMAX)

Installing and maintaining CCT

IT Helpdesk Technician 2014 Jan - 2017 Dec Bureau Veritas - Sri Lanka

Serve as the first point of contact for users seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by users

Walk the user through the problem-solving process Direct unresolved issues to the next level of support personnel

Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update user status and information

Pass on any feedback or suggestions by users to the appropriate internal team

Identify and suggest possible improvements on procedures

Toshiba Copier Technician 2013 Jan - 2013 Dec John Keells Office Automation - Sri Lanka

Repairing and Service Copiers

Collecting and Maintaining Monthly Agreements(AMC) Troubleshooting Toshiba Copier’s issues

Reporting and coordinate Major Problem to Workshop Team

Setting up and installing new printers, copiers, scanners, and copier management software.

Providing routine service and maintenance to copiers, scanners, printers, and fax machines.

Troubleshooting and repairing malfunctioning cartridges, printers, and copiers.

Higher Diploma in Information Technology 2020

Sri Lanka Institute of Information Technology (SLIIT)

Certificate in Computer Hardware & Networking 2012

Vocational Training Authority - Sri Lanka

CCNA 2020

Cisco

CompTIA Cloud Essentials Plus

Skillsoft.com

Microsoft Azure for Data Engineering

Coursera

Google IT Support

Coursera