Manu Kuriakose

Dynamic and ambitious professional with 14+ years of experience in money exchange centre and customer service. Cultural awareness and a global mindset gained through a unique mix of international experience, building awareness surrounding best practices in customer service.

 International swift transfers, issuance of telex transfers, drafts in various currencies, traveller’s cheques, instant cash transfers such as Western Union and Express Money.  Giving suggestions and competitive rates to corporate and individual customers for their remittance and foreign exchange and inform them available financial products and services to address their needs.  Air ticket payments - Accepting payments for airlines.  Payroll solutions (WPS) - Salary disbursal at branches, company site, labour camps.  Payment channel solutions - Acceptance of utility payments.  Investment and saving schemes - Issuance of National Bonds, Mashreq Millionaire and FGB Saving Certificate.  Issuance of travel cards and loading card with appropriate currencies.  Maintain friendly and professional customer interactions by timely completion of transactions, answering questions in person or telephone.  Handle customer complaints attentively, generate request, coordinate with correspondent banking department, communicate with the customer and escalate issues to Branch Management as required.

Bachelor of Law-Kerala University, India

Bachelor of Commerce-MG University, India