Mariam Ramadan saad nour

Dynamic and detail-oriented Media and Marketing Specialist with a Bachelor's degree in Mass Communication (PR & Advertising). Skilled in content publishing, audience engagement, social media strategy, and data-based reporting. Experienced in handling customer communication, analyzing performance metrics, and producing accurate insights that support media operations. Strong bilingual communication abilities (Arabic & English) and ready for full-time media roles within the UAE.

Call Center at Klivvr (2023-05 – 2024-12)

Managed customer inquiries and resolved issues efficiently

• Managed high volumes of customer inquiries via multi-line systems.
• Resolved issues efficiently and ensured positive customer experience.
• Developed communication accuracy and attention to detail.

Telemarketing & Account Manager at Saudi Agency (2022-11 – 2023-04)

Coordinated with clients and prepared campaign material

• Coordinated with clients and created advertising proposals.
• Entered and organized data accurately into the company system.
• Worked directly with media teams to prepare campaign material.

Moderator at Beauty Works (2022-06 – 2022-10)

Monitored social media platforms and boosted engagement

• Monitored Facebook Ads and responded to comments/messages.
• Boosted engagement and improved content interaction.
• Ensured timely customer communication across platforms.

Telesales at Real Estate Company (2022-01 – 2022-03)

Identified customer needs and supported sales reporting

• Identified customer needs and matched them with appropriate property options.
• Supported reporting and follow-up procedures with the sales team.

Digital Marketing Trainee at Adham Hossam Program (2025-04 – 2025-08)

Trained in digital marketing strategy and analytics

• Trained in content calendars, media buying, analytics, and digital strategy.
• Developed skills in performance reporting and KPI analysis.

Bachelor's in Mass Communication (PR & Advertising) – Ahram Canadian University (2018 – 2022)