January 15, 2013 - Present
Mediclinic Middle East (Formerly Al Noor Hospital, Airport Road) Abu Dhabi, UAE
Patient Administrator / Oncology Department (Comprehensive Cancer Center)
- Welcome patients and visitors by greeting patients and visitors in person or on the phone.
- Answer telephone queries and arrange appointments for the patients.
- Accurately register patients’ information in the Hospital Information System.
- Arrange appointments for the Doctors and keep an accurate record of the same.
- Receive bills/cash for the patients with care.
- Ensure all arrangements for the scheduled meetings in the department.
- Delivers excellent customer service at all times.
- Responsible for preparing and submitting pre-approval documents to different insurance companies.
- Contributes to team effort by accomplishing related results as needed.
- To ensure that clinical and non-clinical stock is sufficient and effectively controlled
- To provide administration support to Clinic Physicians
- Ensure that the medical insurance information of patients is up to date and correct.
December 18, 2011 – July 14, 2012 (Temporary)
Petro Middle East Abu Dhabi, UAE
Receptionist cum Admin Officer
- Operate switchboard; answering and recording messages and forward phone calls.
- Make international calls and conference calls.
- Liable for logging all international calls and incoming faxes daily.
- Coordinates with Telecommunications Company regarding any inquiries/complaints.
- Arranging travel and hotel accommodation for consultants and visitors.
- Booking Air Ticket reservations.
- Booking reservations for restaurants and ballrooms for any conference or meeting.
- Greets visitors and directs them to the concerned person and provides admin support whenever required.
- Manage the office reception area and in charge of all visitors
- Collects inquiries, orders, and documents from customers and suppliers, etc.
- Responsible for preparing general draft faxes/emails and letters for various divisions.
- Maintain office diary, files, arrange meetings for staff, to update computerized files.
- Manage day-to-day office communications, emails, and faxes, prepare documents for staff, format reports,
and document scanning.
- Responsible to medical insurance company with regards to medical claims / reimbursement, inquiries etc.
- Provides administrative support as required by the Management.
- Custodian of CV and scheduling interviews etc.
July 1, 2008 – March 5, 2011
Al Mazroui Trading and General Services Abu Dhabi, UAE
Receptionist / Secretary
- Greet, assist and direct visitors and the general public.
- Answer all incoming calls and handle caller’s inquiries whenever possible.
- Re-direct calls as appropriate and take adequate messages when required.
- Directs visitors by maintaining employee and department directories; giving instructions.
- Maintains security by following procedures; monitoring logbook and issuing visitors badges.
- Arranges travel booking and hotel reservation for personnels.
- Operates Maximo System for registration and updating substantial information.
- Provides secretarial support to the team
- Receive, direct and relay telephone messages and fax messages.
- Maintain an adequate inventory of office supplies.
- In charge of distributing mails to the concern person and sending outgoing mails.
- Maintain the general filing system and file all correspondence.
- Coordinate with repair and maintenance of office equipment.
