Marilyn Mascarenhas

A results-driven Client Service Executive with expertise in operations and customer service. Skilled in managing client relationships, optimizing workflows, and resolving complex queries. Proficient in multitasking, problem-solving, and ensuring accuracy under pressure, with a strong commitment to operational excellence and client satisfaction.

Operations Executive

D M Immigration Consultants • Dubai, United Arab Emirates

07/2024 – 02/2025

Managed the full spectrum of application processes for residency and citizenship by investment.

Ensured compliance with relevant regulations while maintaining client satisfaction.

Optimized case management software for better tracking and increased efficiency.

Senior Banking Executive

Lawbridge Corporate Services • Dubai, United Arab Emirates

04/2024 – 06/2024

Assisted in the setup of business and personal bank accounts while maintaining compliance with

KYC and FATCA requirements.

Collaborated with clients and bankers to ensure a smooth and efficient service delivery.

Senior Banking Executive

My Business Consulting DMCC • Dubai, United Arab Emirates

06/2023 – 09/2023

Managed the processes for opening corporate and personal accounts and coordinating banking operations.

standards.

Engaged in research on banking regulations to guarantee ongoing compliance with the latest

Case Processing Of f icer

AAA Associates Immigration Services • Dubai, United Arab Emirates

Functioned as the main point of contact for clients involved in residency and citizenship applications.

Maintained accurate CRM and ERP records to deliver high levels of customer satisfaction.

06/2021 – 04/2023Customer Service Executive

Emirates Islamic Bank • Dubai, United Arab Emirates

04/2017 – 12/2020

Administered customer accounts and credit cards, addressing queries and advising on suitable financial products.

Successfully managed a large influx of calls and emails, ensuring prompt and effective communication.

Customer Service Representative

J P Morgan Chase Pvt. Ltd, Mumbai • Mumbai, India

07/2013 – 07/2016

Handled customer inquiries promptly through telephone and email channels.

Resolved customer service complaints effectively via phone communication.

Achieved individual and team performance goals consistently.

Collections Financial Advisor

J P Morgan Chase Pvt. Ltd.

02/2009 – 09/2011

• Mumbai, India

Oversaw account management to detect overdue payments and engaged with debtors to establish settlement agreements.

Facilitated negotiations of practical payment plans with debtors.

Kept comprehensive records of customer payments and generated financial statements for banking and credit departments.

Customer Service Representative

3 Global Services • Mumbai, India

08/2007 – 08/2008

Addressed customer queries concerning prepaid accounts and tackled technical problems associated with devices and networks.

Engaged in initiating and resolving billing disputes, negotiating compensations for affected customers.

Consistently achieved performance targets at both the team and individual levels.

Bachelor of Management Studies

Xaviers Institute of Business Management Studies • Mumbai, India

High Secondary School

Don Bosco High School & Junior College • Lonavla, India