Mechanical Engineer with an excellent experience of Automotive Service Manager
After Service Manager providing a valuable expertise of Dealership Standards, Customer Satisfaction, Business Objectives, Employee Engagement, Resource Utilization and Planning, Budgeting, Organization, Sales, Costing, Marketing and Loyalty
Expand the Service Centers countrywide and Start-up a new business
30 Years of Experience
الخبرة
Service Center Manager: May 2020 -November 2021
Shammout Auto (Zotye, Great Wall & Foton Dealership in SYRIA) – Damascus
Manage all facets of the day-to-day operations of the service department in an efficient and safe manner
Maintain Company policies & procedures and ensure that quality standards & KPIs are achieved.
Ensure vehicles tasks are completed correctly and within specified time.
Minimizing operational costs without compromising standard of service.
Oversee and mentor staff members while keeping workshop in clean and tidy state.
Ensure all workshop operations are completed to professional standards.
Manage the operation of the vehicle workshop ensuring vehicle compliance, safety, and budgetary control.
Responsible for maintaining the operation which provides major and minor servicing for all vehicles
After Sales Manager: Nov 2008-Dec 2019
Rakha Trading Co. (Nissan Dealership in SYRIA) – Damascus
Monitor and improve service and parts KPI’s to achieve business objectives.
Ensure best work environment through Associate Engagement activities.
Ensuring constant onboarding flow of trained technical staff to avoid skills shortages and operational disruptions caused by skills deficiencies.
Managing relations with all internal (HR, Finance, IT, Sales & Marketing) departments to ensure optimal performance levels.
Identifying the market potential and develop long term & short-term business plan for the all regions.
Analyze, prepare & maintain budget for all regions in the country.
Strategic planning and management on inflow of vehicles.
Marketing management focusing on customer, brand & customer satisfaction.
Setting revenue targets annually, quarterly & monthly basis and take appropriate initiatives to achieve the target in par with the expenses.
Standardize process & procedures in order to setup service operations & smooth functioning in all regions
Guide and direct infrastructure development projects in all the regions countrywide.
Review & validate root cause analysis and propose effective solutions in order to retain customers and repeat business.
Attaining market leadership by providing after-sales service over the product lifecycle in all regions.
Establish a 2S network dealers in most of country cities to cover all customer’s needs
Carrying out quarterly billing checks and inventory audits and arranging for all outstanding debts.
Service Advisor: May 1997- Jul 2008
Abdul Latif Jameel Co. (Toyota-Lexus Dealership in KSA) – Riyadh
Develops and maintains a working knowledge of the functions & operation of the vehicles
Ensures that customers' vehicles are fixed right 1st time by implementing the quality procedures
Ensures that repair estimates are reasonable.
Ensures that repairs are carried out within promised delivery time and estimated cost.
Follows up with spare parts for procurement of materials, especially the parts on VOR.
Ensures chief technicians are following quality control policy and procedures.
Determines the training needs and recommends and nominate technicians for different training.
Reports to management any situation or condition that jeopardizes the safety, welfare, or integrity.
Examine the automobiles and identify the defects and malfunctioning
Evaluate the reason of malfunctioning of the vehicle and suggest repairs
Advise the customers on repairing or replacing the malfunctioning components
Guide customers on routine maintenance practices and correct use of automobiles
Sells extended warranty & insurance policies.
Workshop Manager: Oct 1991- May 1997
Ministry of Local Administration-Technical Services Department in SYRIA
Ensure the proper service works done
Determine the needed spare parts and prepare request order
Equip the workshop with a needed facility
Performing periodic maintenance
Maintain workshop clean and organized
Reduce the expenses and proper resourcing utilization
Supervising employee attending and discipline
Ensure employee rights are fulfilled, and Coordinate with other departments.
Chairperson of Buying Committee & Tenders: Jan 1993- Dec 1995
Manage and oversee the purchasing automotive spare parts, materials and workshop needs
Looking for the best quality and a reasonable price
performing the outside repairs which can’t be carried out in the directorate workshops
Execute a tender for the big spare parts stock and for the major outside repairs
التعليم
Bachelor’s in Mechanical Engineering- Power, Damascus University 1981-1987
