Maryam Alshemaili

Motivated and DOH-licensed Medical Assistant and Patient Affairs Coordinator with hands-on experience at Cleveland Clinic Abu Dhabi. Strong focus on Patient Experience, complaint resolution, and service quality improvement. Certified in Basic Life Support (BLS) with proven ability to manage challenging situations professionally and compassionately.

Clinical Training at HealthPoint Hospital

Clinical training before the graduation in Assessment Room, Outpatient Clinics, Wound Dressing and Translation, Administrative inpatient wards, patient positioning, patient affairs.

• Enhanced overall Patient Experience through compassionate and seamless service
• Handled patient complaints and feedback with professionalism and timely resolution
• Maintained accurate and confidential Electronic Health Records (EHR)
• Suggested improvements to workflows and service delivery based on satisfaction data
• Assisted clinical staff with vital signs, room preparation, and patient comfort

Diploma in Medical Assisting in Medical Assisting – Center of Excellence and Training Mubadala Scholarship Program (2022-01 – 2024-12)