Mavo Hsa

An experienced and responsible Night Manager looking for challenging role in a company where my skills and experience can utilize and nurture and Currently I'm staying in Cairo I'm convinced that I can provide you with the detailed information needed with original certificates for you to see what positive contributions I could make if given the chance to come in for an interview.

Maintaining Guest Services and Front Desk Goals.

Ensuring Exceptional Customer Service.

Managing Projects and Policies

Supporting Human Resource Activities.

Performs all duties at the Front Desk as necessary.

Ensuring Exceptional Customer Service.

Supporting Management of Front Desk Team.

Handles complaints, settling disputes, and resolving.

Work independently and as a cooperative team member.

Bachelor's degree in Computers & Information systems - from el- Alson for

Computers & Information systems institute - Cairo - Egypt (2003).

Graduated from - Volkshochschule University - German Language

Department - Germany (2005 - 2006)

Cross training in Sales in Time Oak Hotel

Handling complaints- Be Close- Sales Essentials- Welcoming the Guest-

Welcomer training from Accor Academy