Meenu Kutty

Experienced Professional with a 8.5years demonstrated history of working in the Banking and Financial industry & Information Technology. I have worked on various risk and compliance portfolios like KYC, AML and also have experience in Credit Assessment of Personal Loans. I also have extensive working experience in Problem and Incident Management with an ITIL certification.

In my current role I am entrusted with the role of Problem Manager where I proactively identify problems/problem areas and help in finding a permanent fix by identifying the RCA and also work on reactive problems and find their RCA.

• 8.5 years of experience in financial services and Information Technology
• ITIL V4 Foundation certified
• Agile Certified
• Proficient in Problem solving, have worked as a Program Manager in startup as well as in an MNC hence is aware of the layout and work culture of both dimensions.
• Have 8+ years collaborating with international clients
• Have experience 4+ years experience in working with Pega and Salesforce and 3+ years in working with Service now and Jira
• Self-motivated and innovative professional with the ability to prioritize tasks and take quick decisions
• Cross trained in Incident Management and MIM 
• Good at communication and can manage an entire range of customers, employees, and staff members.

• Bachelor’s in business management

• Higher Secondary(12th) in science

• Secondary(10th)