Melissa Vaz

A self-motivated and goal oriented professional with more than 10 years of rich diverse experience in Front Desk, Administration, Customer Service and Logistics

Current Employer : Texub Technology LLC, Dubai – UAE

Role :  Administrative Coordinator

Period of Service : May 2022 till date

• Carrying out administrative duties such as answering and appropriately handling inbound phone calls and correspondence, provides general support to visitors.
• Coordinating office maintenance issues relating to office equipment and repairs.
• Maintaining proper records of employee’s attendance and leaves
• Submit job postings, shortlisting candidates and schedule job interviews
• Manage diary and schedule meetings and appointments
• Prepare travel documents and make travel arrangements to the support staff, Business travel.
• Manage office petty cash expenses and orders office supplies such as grocery and stationery on monthly basis.
• Managing scheduling and appointment
• Monitor expenses and suggest cost-effective alternatives

Role :  Air Operations Executive – DO Counter (Jan 2017 to May 2020 )

• Organizing document and updating the records in the system and releasing Delivery Order to the customers. 
• Handling cash for DO / Storage fees and maintaining a report of the same
• Answering phone calls, emails queries and updating status of the shipments.
• Requesting the concern team for Delivery Order and Airway bill amendment and coordinating with origin office for any missing documents. 
• Sending Cargo arrival notification and reporting any irregularities of the cargo. 
• Following up for uncollected cargo from our warehouse on weekly basis 
• Issuing Entry / Exit gate passes for visitors, customers and maintaining log register for visitors, issuing visitors badges.
• Ensures close and accurate communication with CS team.
• Aligning with Customs Clearance team to clear the shipment and arranging deliveries if required.
• Assisting in invoicing for some shipments.

• Welcomes visitors by greeting them, in person or on the telephone; Answering, screening and connecting incoming calls in a friendly and professional manner.
• Directs visitors by maintaining employee and department directories and giving instructions.
• Maintains security by following procedures, monitoring logbook, issuing visitor badges and Coordinates with security for visitors parking 
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Filling, photocopying, faxing and Organize Business cards for staff
• Travel booking and Hotel booking for all support staff
• Arranging /Receiving couriers on daily basis and handle posts
• Coordinates all maintenance required for the office with in-house maintenance/ facilities team.
• Distribute phone bills and other invoices for review and approval.
• Order office supplies and keep stock up-to-date. Raising Purchase Orders in ACON system for office stationery, Grocery suppliers etc. 
• Reserve Conference rooms / Training rooms for the meetings & maintains a log of the same. 
• Organize lunch for management meetings, trainings etc. 

Role  : Receptionist / Training Coordinator February 2011- February 2013

• Responsible for answering the switchboard and providing information about the different courses offered
• Taking detailed messages and transferring calls accordingly.
• Manage the meeting room bookings, coordinating with the IT to set-up the room for videoconferences and training sessions for the meetings.
• Liaising for cheque collection and follow up of outstanding payments.
• Segregating post mail and forwarding them to concerned personnel.
• Maintain office stationery & pantry supplies.
• Handling couriers, faxes, scanning and photo copying of various documents.
• Coordinating with the students, candidates and customers about the course information required.
• Prepares various correspondence assigned by the Manager. 
• Keeping log of visitors for security purposes. 

Done BCOM at Goa University major in Business Management in 2006