Mera Amr

Licensed Beauty Therapist and Laser Technician (DHA, MOH and SHA) with hands-on experience in advanced skin care treatments and laser hair removal in a medical centre setting. Skilled in comprehensive skin assessments, safe laser parameter selection, and personalized treatment plans for all skin types. Committed to the highest standards of hygiene, patient safety and documentation, with a proven record of building long-term client relationships, supporting retail sales and contributing to clinic growth.

Beauty Therapist & Laser Technician at CANADIAN MEDICAL CENTER (2024 – Present)

• Perform laser hair removal for face and body, assessing skin type and hair colour to select safe, effective settings in line with MOH, DHA and SHA regulations and manufacturer protocols.
• Conduct in-depth skin analysis and consultations, including medical history review, patch tests and informed consent before treatment.
• Design and deliver personalized treatment plans combining chemical peels, microneedling (Dermapen), HydraFacial and RF skin tightening.
• Provide clear pre- and post-treatment advice to ensure client safety, comfort and optimal results.
• Recommend suitable home-care products and treatment add-ons to support clinic retail sales.
• Maintain strict infection control, hygiene and sterilization standards, including laser equipment and treatment room care.
• Accurately document treatment plans, laser settings, client progress and product usage.
• Build long-term client relationships through attentive care and consistent follow-up; coordinate with the clinical team for a seamless client experience.

Customer Service & Reception Manager at CANADIAN MEDICAL CENTER (2021-12 – 2024)

• Managed the clinic's budget, billing system, inventory, and ordering of stock and supplies.
• Oversaw purchasing, maintenance and repair of clinic equipment.
• Scheduled appointments, organized staff and doctor meetings, and handled administrative duties and reports, including patient financials.
• Developed procedures to improve patient care and ensured compliance with UAE healthcare regulations.

Customer Service & Reception Manager at DR. FAWZIA AL JEZIRI MEDICAL CENTER (2018-04 – 2021-11)

• Welcomed and directed patients, screened calls, and managed appointment scheduling and the patient database.
• Processed billing and payments using medical software; maintained patient files and records.
• Kept the reception area safe and clean in compliance with procedures and regulations.

Call Center Agent at IRS General Trading (2015 – 2017)

Elementary School Teacher at Al Riyad Private School (2014 – 2015)

Bachelor of Arts in History – Faculty of Arts, Helwan University (2013)