Midhun Kumar

Senior IT Engineer | IT Governance Specialist | Microsoft 365 Administrator | Modern Workspace Engineer

Accomplished IT Service Management professional with over 11 years of experience delivering service excellence and operational efficiency for global organizations. Proven expertise in technical support, service delivery, and IT operations with a strong focus on continuous improvement and automation. Adept at managing ticketing systems, enhancing customer service, and collaborating with cross-functional teams to resolve complex issues.

Skilled in supporting modern technologies and tools, including Google Workspace, M365 Administration, macOS, Windows, JAMF, Intune, Jira and ServiceNow.

Senior IT Engineer | IT Governance Specialist | Microsoft 365 Administrator | Modern Workspace Engineer

Accomplished IT Service Management professional with over 11 years of experience delivering service excellence and operational efficiency for global organizations. Proven expertise in technical support, service delivery, and IT operations with a strong focus on continuous improvement and automation. Adept at managing ticketing systems, enhancing customer service, and collaborating with cross-functional teams to resolve complex issues.

Skilled in supporting modern technologies and tools, including Google Workspace, M365 Administration, macOS, Windows, JAMF, Intune, Jira and ServiceNow.

Technical skills

Cloud Platforms:

• Azure

• Windows, macOS, Linux

• VMware
• vSphere

• POS
• Handheld

• Printer Management
• OS Printing and Imaging

• Firewall
• Meraki (Cisco's cloud-managed IT solutions)

• Microsoft 365
• Google Workspace (G Suite)
• SharePoint & Teams Administration
• Endpoint Administration

• ServiceNow
• Jira
• Confluence
• Manage Engine

• Multimedia Systems
• IP Telephony
• CCTV
• Email Security

• LastPass
• Keeper
• KeePass

• LastPass
• Admin By Request
• Active Directory
• Azure Active Directory

• Veeam

• Easy BI (Business Intelligence tool)
• Kadence (likely referring to a specific tool or platform)

• Antivirus Security
• Mimecast
• PRA (Prescriptive Remediation Automation)
• Qualys
• SolarWinds

• Intune
• SOTI Management
• JAMF
• Mobile Device Management

Bachelor of Engineering in Computer Science & Engineering