Mishu Dhar

5+ years of experience in working in Customer Service Contact Centre Representative capacity. More than 1.5 years of experience in customer service, marketing, promotions and office-administration. Proven ability to communicate effectively with excellent interpersonal skill, providing legendary customer service with great communication skill over the telephone with effective listening and analytical skill.

Proficient in working with people from multicultural background and fluent in English, French (Beginners Level), Bengali and Hindi. Flexible for rotating shifts, reliable, punctual and committed to work schedules and ready to cover others' shifts. Demonstrated ability to quickly learn new technology, platform, to acquire product knowledge and learn new tools to help customers and provide the best solutions to their interest.

Live chat agent (part time) at Aritras Kitchen (2020-01 – 2025-09)

• Communicate with clients via live chat, phone regarding food inquiries
• Ability to multitask by chatting to multiple customers at a time
• Book customers orders, guide them and provide better solutions/choices
• Maintain company's log in excel

Customer service - Collection agent at Global Credit and Collection Inc. (Rogers - Outbound) (2020-04 – 2025-08)

• Responsible for the collection of outstanding accounts by outbound/inbound telephone calls
• Communicate with customers while being compliant and following the instructions and client guidelines
• Provide timely and effective resolutions to collection issues
• Follow guidelines to determine and negotiate suitable repayment arrangements
• Update customer account information with e.g. commitments to pay, amounts and dates, collection call updates
• Excellent oral and written communication skills for consistent collection calls

Customer service consultant at S&P DATA LLC (Virgin Mobile - Outbound) (2019-03 – 2020-12)

• Make outbound calls based on system provided numbers to offer a better and more reliable home internet services with appropriate offers and deals as per customers' need
• Quickly establish a connection on personal level with the potential customer by effective listening, right questions and deeply analyzing the requirement
• Interacting with average 100+ customers on a daily basis
• Successfully managed to meet the monthly sales goal in the first month after training without hurting the company's image and also not being insistent
• Constantly growing knowledge base by attending trainings, reading documents, socializing with colleagues and team lead about the products, features, company policy and service standards

Customer service consultant at S&P DATA LLC (ROGERS - Inbound) (2018-08 – 2019-02)

• Acted as a first point of contact for clients calling in with questions and concerns about Rogers Wireless and Cable Services and provided best solutions while adhering to company policy
• Advised 25+ callers on a daily basis and accustomed to handling high number of call volumes
• Supported callers from all across Canada by effective listening skill, asking right question, empathizing with client's situation and solved problems by quick need analysis
• Demonstrated leadership skill by proactively suggesting better product/solution, leveraged teammates, ensured callers are connected to right people to find best solution
• Successfully increased the customer retention by 7% from personal goal perspective
• Deepened client relationships with Rogers by resolving issues with smiling tone, kept a keen mind in identifying future business opportunities, provided promotional offers and benefits accordingly

Brand Ambassador - Larabar sampling at Pumped Inc. (2018-04 – Present)

• Distribute promotional materials, product samples (in-store/on street) and share required information
• Set up booth and work independently in a store, engage in-store customers to try out samples for activation/ to sell product(s), keep track of items sold/inventory, share daily reports with clients

Brand Ambassador - Cheese sampling, Pasta sauce sampling, 5K Foam Fest sampling and Beretta Hot dogs at Mixer Inc. (2018-07 – Present)

• Distribute promotional materials, product samples (in-store/on street) and share required information
• Set up booth and work independently in a store, engage in-store customers to try out samples for activation/ to sell product(s), keep track of items sold/inventory, share daily reports with clients
• Engage with target audience, assist them to register for events, activations and Fund-raising
• Demonstrate leadership with problem solving skill, dress professionally, convince pedestrians to sign up/register/use products by persuasive and informative conversation
• Travelled to different locations and cities to attend the promos as per the clients' request

Bachelor of Science in Civil Engineering – Abu Dhabi University (2012-09 – 2016-12)