Live chat agent (part time) at Aritras Kitchen (2020-01 – 2025-09)
- Communicate with clients via live chat, phone regarding food inquiries
- Ability to multitask by chatting to multiple customers at a time
- Book customers orders, guide them and provide better solutions/choices
- Maintain company's log in excel
Customer service - Collection agent at Global Credit and Collection Inc. (Rogers - Outbound) (2020-04 – 2025-08)
- Responsible for the collection of outstanding accounts by outbound/inbound telephone calls
- Communicate with customers while being compliant and following the instructions and client guidelines
- Provide timely and effective resolutions to collection issues
- Follow guidelines to determine and negotiate suitable repayment arrangements
- Update customer account information with e.g. commitments to pay, amounts and dates, collection call updates
- Excellent oral and written communication skills for consistent collection calls
Customer service consultant at S&P DATA LLC (Virgin Mobile - Outbound) (2019-03 – 2020-12)
- Make outbound calls based on system provided numbers to offer a better and more reliable home internet services with appropriate offers and deals as per customers' need
- Quickly establish a connection on personal level with the potential customer by effective listening, right questions and deeply analyzing the requirement
- Interacting with average 100+ customers on a daily basis
- Successfully managed to meet the monthly sales goal in the first month after training without hurting the company's image and also not being insistent
- Constantly growing knowledge base by attending trainings, reading documents, socializing with colleagues and team lead about the products, features, company policy and service standards
Customer service consultant at S&P DATA LLC (ROGERS - Inbound) (2018-08 – 2019-02)
- Acted as a first point of contact for clients calling in with questions and concerns about Rogers Wireless and Cable Services and provided best solutions while adhering to company policy
- Advised 25+ callers on a daily basis and accustomed to handling high number of call volumes
- Supported callers from all across Canada by effective listening skill, asking right question, empathizing with client's situation and solved problems by quick need analysis
- Demonstrated leadership skill by proactively suggesting better product/solution, leveraged teammates, ensured callers are connected to right people to find best solution
- Successfully increased the customer retention by 7% from personal goal perspective
- Deepened client relationships with Rogers by resolving issues with smiling tone, kept a keen mind in identifying future business opportunities, provided promotional offers and benefits accordingly
Brand Ambassador - Larabar sampling at Pumped Inc. (2018-04 – Present)
- Distribute promotional materials, product samples (in-store/on street) and share required information
- Set up booth and work independently in a store, engage in-store customers to try out samples for activation/ to sell product(s), keep track of items sold/inventory, share daily reports with clients
Brand Ambassador - Cheese sampling, Pasta sauce sampling, 5K Foam Fest sampling and Beretta Hot dogs at Mixer Inc. (2018-07 – Present)
- Distribute promotional materials, product samples (in-store/on street) and share required information
- Set up booth and work independently in a store, engage in-store customers to try out samples for activation/ to sell product(s), keep track of items sold/inventory, share daily reports with clients
- Engage with target audience, assist them to register for events, activations and Fund-raising
- Demonstrate leadership with problem solving skill, dress professionally, convince pedestrians to sign up/register/use products by persuasive and informative conversation
- Travelled to different locations and cities to attend the promos as per the clients' request
