Mohamed Abdelrazig

Native Arabic speaker. Experienced in client support, handling high volumes of inquiries via phone, email, and chat. Proven ability to resolve complaints professionally and support 500+ users in bilingual environments (Arabic/English).

Technical Assistant at Medad for Training and Education (2025-02 – 2025-10)

Acted as the primary point of contact for over 150 users (students, parents, and teachers), managing inquiries via phone, email, and chat.

• Acted as the primary point of contact for over 150 users (students, parents, and teachers), managing inquiries via phone, email, and chat.
• Provided professional bilingual support (Arabic & English), ensuring clarity and empathy in every interaction.
• Resolved customer issues related to account access, learning platforms, and general user assistance, ensuring a positive user experience.
• Collaborated with internal teams to escalate and resolve complex issues, keeping users updated on progress.

Technical Support Engineer at Almoheet for Information Technology (2022-03 – 2023-04)

Managed a high volume of support tickets through CRM software, closing over 500 cases efficiently.

• Managed a high volume of support tickets through CRM software, closing over 500 cases efficiently.
• Delivered consistent "Very Good" client satisfaction ratings and recognized as Employee of the Month (2x) for outstanding customer service.
• Handled escalated client complaints, demonstrating calm, empathetic communication to de-escalate situations.
• Explained complex issues to non-technical clients using clear and simple language.

Technical Support Associate at Marambash for Accounting Systems (2021-12 – 2022-03)

Responded to client inquiries and service requests, providing friendly and prompt assistance.

• Responded to client inquiries and service requests, providing friendly and prompt assistance.
• Supported small business clients with system setup and troubleshooting, ensuring minimal downtime.
• Collaborated with internal teams to ensure quick follow-up and issue closure.

Bachelor of Science in Information Technology – Nahda College (2016-06 – 2022-02)