Mohamed Akram

• Experienced Professional: Over 8 years of experience in marketing, management, and customer relations.
• Diverse Skill Set: Comprehensive industry knowledge paired with managerial skills.
• Team Player: Proven track record of driving growth and fostering positive workplace dynamics.
• Results-Oriented: Dedicated to achieving company objectives and enhancing success.
• Leadership: Recognized for unwavering dedication and passion in leading teams to excellence.

INNER CIRCLE (Pvt) Ltd 482,2nd Floor, Kandy

Senior Manager Feb 2019 – Feb 2024

• Leadership & Growth: Directed a team of 40 professionals, achieving a 20% increase in sales by implementing strategic marketing initiatives and fostering a collaborative team environment.
• Operational Excellence: Streamlined operations to enhance productivity, resulting in a 10% reduction in operational costs while maintaining customer satisfaction.

GRANTON MARKETING Colombo, Sri Lanka

Marketing Manager May 2016 – Jan 2019

• Customer Base Expansion: Orchestrated a customer engagement project that expanded the customer base by 30%, utilizing targeted marketing campaigns and customer feedback analysis.
• Target Excellence: Consistently exceeded monthly sales targets by at least 20%, contributing to the company’s market share increase during my tenure.

Additional Experience

Dialog Axiata Call Center Agent

• Communication Expertise: Handled an average of 100 calls per day, providing information and resolving issues with a focus on service quality.
• Performance Recognition: Received ‘Agent of the Month’ award multiple times for outstanding performance and dedication to customer service excellence.

Bachelor of Science in Management Information Technology Sep 2016 – Dec 2019

University College of Americas

Master of Business Administration (MBA), Management, Expected - Feb 2025

Bolton University (Pursuing)

Diploma in Business Management and English, Sep 2023 - Feb 2024

Walton Campus

Diploma in Counseling and Psychology, Jan 2023 – June 2024

Great Minds

Diploma in Arabic, Jan 2023 – June 2024

Islahiyyah Arabic College