SALES MANAGER
WESTAY LTD | DUBAI, UAE JUN 2021 - PRESENT
- Develop budget and sales plans within the scope of regional sales.
- Coordinating between customers’ requests, operation, and product team.
- Reply and follow up on all inquiries with high professionalism, for maximum business materialization.
- Handle unforeseen problems, and complaints and determine eligibility for refunds.
- Follow-up customers’ payments in coordination with the account.
- Create and search for new ideas to maximize business share.
- Following aggressively with the clients in market to achieve maximum business share. • Attending day-to-day activities in a highly professional and sufficient way.
- Achieve your monthly/ quarter target calculated by the management.
- Prepare and submit monthly sales reports to Management.
SALES EXECUTIVE CORPORATE/ LEISURE
INN & GO PLAZA HOTEL | KUWAIT CITY, KW JAN 2019 - OCT 2020
- Prepare lists of potential clients and conduct surveys to identify the active searchers for hotels.
- Preparing sales offers and leads for requirements services for more specifications and needs.
- Conduct price negotiations with customers on behalf of the hotel management to deals.
- Conduct an assessment of sales performance about necessary adjustments to increase patronage.
- Set annual budgets and implement strategies effective for achieving set targets.
- Oversee the bookings & reservations of rooms to ensure availability and proper arrangement.
- Process, and facilitate requests for customized services: room redecoration, equipment, and switch.
- Collaborate with other hotel staff to ensure clients have a good time.
- Resolve and quell misunderstandings within hotel premises.
BUSINESS DEVELOPMENT MANAGER
ALFAHAD TRAVEL & TOURISM GROUP CO. | KUWAIT CITY, KW APR 2016 - DEC 2018
- Develop and maintain relationships with current clients and identifies new ones. • Develops ways to improve the customer experience and build brand loyalty.
- Follow-up work, special rates, negotiations, and needs with hotels, and suppliers. • Achieves or exceeds objectives in terms of timeframes and budgets.
- Manages records of sales, revenue, and other important data.
- Contributes to projects within the Sales & Marketing team.
- Prepares reports and manages records of sales, revenue, and other important data.
- Follows latest developments, and monitors our field competition to propose strategies. • Represent the business at field events, similar and business trips.
- Plans and prepares presentations.
- Manage training and development plans for employees.
- Follow up with the Marketing team for the development of marketing tools.
- Provides management with feedback.
OPERATIONS SUPERVISOR
SPIDER HOLIDAYS WHOLESALER | KUWAIT CITY, KW APR 2014 - MAR 2016
- Search and confirm reservations, guide, and consultant to the customers.
- Strong understanding of a client's travel policy and provide travel offers and consultations.
- Review operations, customer relationships, and improvement suggestions.
- Proactively provides feedback to management to avoid future customer issues. • Seeks opportunities to help teamwork to create a positive work environment. • Review team issues, and determine root causes, and alternative solutions.
- Completes administrative tasks as assigned.
- Attend scheduled meetings or calls as assigned.
FINANCIAL ACCOUNTANT
GHAREEB ELECTRICAL LLC | ALEXANDRIA, EG JULY 2012 - FEB 2014
- Gather and monitor financial data (sales revenues and liabilities).
- Prepare monthly, quarterly and annual statements (balance sheets and income statements).
- Forecast costs and revenues, manage tax payments, and organize internal audits. • Prepare budgets (for the entire company and by department).
- Monitor and report on accounting discrepancies.
- Conduct detailed risk analyses to assess potential investments.
- Analyze financial trends.
- Perform month-end and year-end close processes.
SALES REPRESENTATIVE
MASTER PURE COMPANY | ALEXANDRIA, EG MAY 2010 - MAY 2011
- Serves customers by selling products and meeting customer needs.
- Maintain & develop client’s relationships to ensure first-class customer service levels. • Identifying business opportunities for existing and new customer contracts.
- Complete and manage customer orders using relevant company technology.
- Monitors competition in the marketplace for pricing, products, and delivery schedules. • Follow customer complaints, solutions, reports, and plans.
- Visits potential clients to sell the products.
SALES REPRESENTATIVE
GHANZS | ALEXANDRIA, EG JUN 2008 - FEB 2009
- Achieve sales goals by assessing current client needs and following a defined selling process with potential buyers, often utilizing product demos and presentations.
- Identify appropriate prospects, and manage sales.
- Possess in-depth product knowledge and be able to conduct demos and relay objection handling.
