Mohamed Gamal

I'm a Dynamic Hotelier with luxury hotel experience, self-motivated, enthusiastic with +11 years of experience in hospitality. I am determined, passionate and focused on delivering the highest standards of service through related tasks effectively;

• Supervising the activities at the front Office, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
• I have the overall responsibility of managing day-to-day operations and assignments of the Front Office department including property management, Reservation systems as well as transportation services.
• Scheduling, planning, and assigning work, developing and communicating departmental strategies, goals, enforce policies and procedures.
• Ensuring all colleagues are properly trained including service expectations, hotel facilities, and services.
• Monitoring colleagues to ensure guests receive prompt, professional attention and personal recognition.
• Monitoring security, cash handling procedures and have the tools/equipment needed to effectively carry out the colleagues’ job functions.
• Monitoring colleagues’ performance, recommend corrective or disciplinary action, alert management of potentially serious issues, respond appropriately to guest complaints, make appropriate service recovery gestures in accordance with established guidelines.
• Promoting teamwork and quality service through daily communication and coordination with other departments.
• Scheduling and regularly conduct routine inspections of the assigned area to ensure the appearance of such areas reflects highly on the hotel brand and company.
• Developing action plans to correct any deficiencies.
• Analysing guest satisfaction data and develop/implement plans to achieve established goals related to guest satisfaction scores, front desk activities, daily enrollments, etc.
• Achieving budgeted revenues, control labor costs and expenses, and maximize profitability within assigned areas.
• Participating in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel. I should train and assist in registering guests and process all payments according to established procedures.

I'm a Dynamic Hotelier with luxury hotel experience, self-motivated, enthusiastic with +11 years of experience in hospitality. I am determined, passionate and focused on delivering the highest standards of service through related tasks effectively;

• Supervising the activities at the front Office, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
• I have the overall responsibility of managing day-to-day operations and assignments of the Front Office department including property management, Reservation systems as well as transportation services.
• Scheduling, planning, and assigning work, developing and communicating departmental strategies, goals, enforce policies and procedures.
• Ensuring all colleagues are properly trained including service expectations, hotel facilities, and services.
• Monitoring colleagues to ensure guests receive prompt, professional attention and personal recognition.
• Monitoring security, cash handling procedures and have the tools/equipment needed to effectively carry out the colleagues’ job functions.
• Monitoring colleagues’ performance, recommend corrective or disciplinary action, alert management of potentially serious issues, respond appropriately to guest complaints, make appropriate service recovery gestures in accordance with established guidelines.
• Promoting teamwork and quality service through daily communication and coordination with other departments.
• Scheduling and regularly conduct routine inspections of the assigned area to ensure the appearance of such areas reflects highly on the hotel brand and company.
• Developing action plans to correct any deficiencies.
• Analysing guest satisfaction data and develop/implement plans to achieve established goals related to guest satisfaction scores, front desk activities, daily enrollments, etc.
• Achieving budgeted revenues, control labor costs and expenses, and maximize profitability within assigned areas.
• Participating in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel. I should train and assist in registering guests and process all payments according to established procedures.

As Develop career-relevant hospitality management capabilities and exercise leadership, collaboration, and decision-making skills through hands-on practicums.