Mohamed Ismail

I have total 9 year of experience in hotel industry as customer service associate and as supervisor and my last position is customer service executive.

Assisted customers with product selection, order entry, and payment processing.Assisted with training new employees on the company's procedures for handling customer inquiries.Employed active listening techniques to understand customers' needs and provide appropriate solutions.Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.Answering customer questions and resolving conflictsOpening and closing the restaurantDelegate restaurant responsibilities among staffPrior experience using payroll softwareRecruiting and training staffWorking with food and drink suppliersFood safetyAssisting with restocking produce and equipmentHandle guest relationsImplement all safety and hygiene guidelinesOversee restaurant operationsProviding excellent customer service

3 year Diploma in hotel management and catering administration.