Supervisor / Assistant Operations Manager at Puf and Chill Restaurant and Shisha Lounge (2025-10 – 2026-06)
Direct daily lounge and shisha operations as Assistant Operations Manager, ensuring seamless guest flow and luxury service standards.
- Utilize POS systems (Micros, Revel, Odoo) to manage inventory, analyze sales data, and generate operational reports.
- Expertly craft and oversee the preparation of "Special Shisha" menus, including premium Russian and Arabic blends for VIP clientele.
- Lead and mentor a team of 10+ staff, providing advanced training on heat management, flavor longevity, and VIP service etiquette.
- Enforce strict adherence to Dubai Municipality health, safety, and HACCP standards, maintaining a 100% compliance record.
- Support operational strategy and inventory procurement, successfully reducing waste by 15% through strict quality control.
Senior Shisha at Ave Restaurant & Lounge (2025-01 – 2025-08)
Led the shisha team while providing critical support to the floor staff during peak hours to maintain service speed and efficiency.
- Developed specialized shisha menus and flavor blends, contributing to a measurable increase in lounge revenue.
- Resolved complex guest inquiries and complaints promptly, maintaining a high level of hospitality excellence.
- Coordinated with the bar team to ensure timely delivery of both shisha and barista beverage orders.
Senior Shisha Specialist at Deja Vu Restaurant & Lounge (2024-07 – 2025-01)
Supervised floor and shisha operations, managing staff performance and customer satisfaction in a fast-paced environment.
- Integrated barista skills into daily service, overseeing the preparation of premium coffee orders to complement the shisha experience.
- Managed stock levels for tobacco, charcoal, and coffee supplies, reducing waste through efficient inventory tracking.
- Ensured 100% compliance with local health, safety, and smoking regulations at all times.
Shisha Maker at Aquara Restaurant - Bareen group (2024-01 – 2024-06)
- Managed the preparation and delivery of premium shisha bowls, ensuring optimal heat management and flavor longevity.
- Trained junior staff on advanced shisha preparation techniques and cleanliness standards.
- Maintained organized inventory and assisted in vendor relations to ensure a steady supply of high-quality materials.
Shisha Maker at Habtoor polo resort hotel Darkom Lounge (2023-01 – 2023-12)
- Developed and enforced SOPs (Standard Operating Procedures) to improve team efficiency and consistency.
- Coordinated with bar and lounge staff to maintain smooth service flow and minimize delays.
- Handled shisha inventory, ordering supplies, and tracking usage to reduce waste and cost.
- Implemented a flavor rotation system to keep the menu fresh and attract regular customers.
