Resort Assistant Manager at Terra Solis by Tomorrowland | Dubai, UAE | February 2023 – Present
- Supervised daily resort operations to ensure exceptional guest service and luxury brand standards.
- Coordinated cross-departmental functions including Front Office, Housekeeping, and Guest Services.
- Led, trained, and motivated staff to achieve performance, efficiency, and guest satisfaction goals.
- Managed guest inquiries, complaints, and service recovery to maintain positive experiences.
- Ensured compliance with health, safety, and quality standards while driving operational excellence.
Duty Manager at ACCOR Global Sports Event 2022 | Doha, Qatar | February 2022 - February 2023 – Contract.
- Managed large-scale operations during the FIFA World Cup with Accor Group.
- Configured PMS (Hotelogix), implemented SOPs, and managed front office teams.
- Oversaw occupancy planning, shift scheduling, and guest experience standards.
- Delivered final operational reports and post-event analyses to leadership.
Night Manager at Canal Central Hotel | Dubai, UAE | December 2018 – January 2022 –
Pre-Opening.
- Led night operations during and post pre-opening phase of a luxury urban hotel.
- Managed night audits, guest escalations, and compliance with brand procedures.
- Assisted in recruitment, system setup, and staff training programs.
- Ensured accuracy in CID reporting and adherence to service standards.
Front Office Supervisor at Arjaan by Rotana Media City | Dubai, UAE | July 2015 – December 2018
- Oversaw daily front desk operations ensuring guest satisfaction and service quality.
- Enhanced upselling initiatives, achieving consistent revenue growth.
- Managed shift planning, team briefings, and guest relations improvements.
- Supported after-hours operations as Night Manager when required.
Front Desk Team Leader at Nour Arjaan by Rotana | Fujairah, UAE | January 2014 – July 2015
- Supervised front office operations and trained staff in brand standards.
- Managed inventory during peak occupancy and handled guest recoveries.
- Promoted loyalty program enrollments and feedback improvements.
- Developed internal training materials to improve communication efficiency.
Front Desk Agent at Nour Arjaan by Rotana | Fujairah, UAE | December 2012 – January 2014
- Delivered efficient check-in/out services with billing and CID compliance.
- Ensured smooth coordination with housekeeping and maintenance teams.
- Handled cash transactions and guest profile management.
- Contributed to upselling and loyalty enrollment achievements.
Telephone Operator at Dream Palace Hotel | Dubai, UAE | May 2011 – October 2012
- Cleaned and inspected rooms to maintain brand cleanliness.
- Reported maintenance issues and ensured guest satisfaction.
- Handled emergency and VIP room requests efficiently.
- Supported public area maintenance and hygiene compliance.
Housekeeping Room Attendant at Dream Palace Hotel | Dubai, UAE | April 2010 – May 2011
- Cleaned and inspected rooms to maintain brand cleanliness.
- Reported maintenance issues and ensured guest satisfaction.
- Handled emergency and VIP room requests efficiently.
- Supported public area maintenance and hygiene compliance.
Certifications
- Revenue Management & Upselling Techniques (2022)
- Crisis Management in Hospitality (2021)
- Customer Service Excellence (2020)
- FIFA World Cup Accommodation Project Completion (2022)
- Middle Management Development Program
- Supervisor Skills Builder & QMS Training
Achievements
- Top 5 Up-seller – Rotana Hotels Group.
- Upselling Revenue Champion, – Multiple awards for outstanding performance.
- Guest Service Champion – Multiple Recognition Awards.
- Supervisor of the Quarter – Leadership & Service Delivery.
- Heart of the House Award – Employee of the Month.
- Loyalty Program High Achiever – Enrollment & Conversion Excellence.
Technical Skills
- Opera V5 & Cloud | Protel | HOTELOGIX | Microsoft Office Suite (Excel, PowerPoint, Word)
Languages
- English (Fluent) | Sinhalese (Native) | Arabic (Intermediate) | Hindi (Intermediate)
References
