Mohammed Darsi

I am a dedicated and detail-oriented professional IT Service Desk Specialist. I have a strong background in providing technical support and a passion for delivering exceptional customer service, my objective is to utilize my skills and expertise to ensure the optimal smooth operation and optimal performance of applications.

Area of Expertise (5 Years)

1.  Technical Support/customer care
2. Familiar to Use and manage the ITSM tools like ManageEngine ServiceDesk Plus
3. Developing Windows App & Web App. 
4. Install, maintain, and manage SQL database. 
5. Server support Microsoft technologies 
6. Use a ticketing system to handle different types of requests depending on the ITIL framework 
7. Networking – Switches / Routers / Firewalls
8.  Infrastructure support. 
9.  Generate a data report and present it in a professional way.

Area of Expertise (5 Years)

1.  Technical Support/customer care
2. Familiar to Use and manage the ITSM tools like ManageEngine ServiceDesk Plus
3. Developing Windows App & Web App. 
4. Install, maintain, and manage SQL database. 
5. Server support Microsoft technologies 
6. Use a ticketing system to handle different types of requests depending on the ITIL framework 
7. Networking – Switches / Routers / Firewalls
8.  Infrastructure support. 
9.  Generate a data report and present it in a professional way.

Bachelor of Information Technology

Certified in ITIL