Mohammed Saber

Results-driven IT Support Specialist with hands-on experience in technical support, hardware and software troubleshooting, system maintenance, and basic network administration. Skilled in supporting enterprise IT environments, resolving user issues efficiently, and maintaining stable IT infrastructure. Strong knowledge of Windows operating systems, Microsoft Office, TCP/IP, DNS, DHCP, and computer maintenance.

Seeking to contribute technical expertise and problem-solving abilities within a professional organization while supporting operational excellence and business continuity.

IT Support Specialist - Leaders Private School

(2024-08 - 2025-04)

• Provided daily IT support for staff, teachers, and administrative users, ensuring minimal downtime.
• Diagnosed and resolved hardware, software, printer, and network-related issues efficiently.
• Installed, configured, and maintained Windows operating systems and software applications.
• Supported network troubleshooting tasks involving TCP/IP, DNS, DHCP, and connectivity issues.
• Performed preventive maintenance and system updates to improve performance and security.
• Assisted in managing IT inventory, computer setup, user accounts, and device configuration.
• Delivered technical assistance and user guidance to improve productivity and operational workflow.

IT Support Assistant - Pro Active Company

• Assisted in troubleshooting desktop, software, and network connectivity issues.
• Supported hardware installation, replacement, and maintenance activities.
• Helped configure user systems, install applications, and ensure smooth IT operations.
• Collaborated with team members to resolve technical incidents and support end users.

Bachelor of Management Information Systems - MIS - Delta Institute for Administrative Information Systems (2024)